Customer Service Advisor
Resume:
Alejandra Rosas
Magna UT, *****
Summary:
Outstanding automotive service advisor and service assistant with experience of 4+ years. Skilled in training, coaching and mentoring employees in larger groups of 8+. Successfully providing customer service and reaching weekly productivity of 80% or more. Skills & Abilities:
● Communication with customers on a daily basis via phone and email, as well as employees via Microsoft messenger, email and in person.
● Inventory Management in automotive parts, with organization and codes.
● Bilingual in Spanish and English. Ability to read, write and speak.
● Social Skills with all types of employees and different departments and customers of different languages.
● Multitasking different jobs roles at the same time. Working between different tasks and assisting others.
● Time Management on getting things when they are supposed to or before. Showing up on time or earlier.
● Leadership role in a large group and providing information to help with the job role and training in a quickly matter correctly.
● Team Worker and considerate of my coworkers to make a great outcome of our project to better everyone as a team.
● Logistics in Microsoft, company websites that are used everyday. Experience:
Imperial Glass Inc.
● Front desk, assistance to customers, answering phone calls and billing.
● Reviewed documents for missing items or numbers and performed maintenance of applicant database daily
● Manage 20+ receipts and billing.
● Guiding for pick up/drop off for customers and deliveries. El Pollo Loco
● Drive thru and front cashier
● Day time shift leader and ensuring employees are following tasks and assisting everyone in need of assistance.
● End of day close out box making sure all numbers are correct.
● Weekly schedules for employees.
● Receiving weekly merchandise.
Tesla Burbank
● Vehicle Movement Specialist, vehicle detailing.
● Transportation of vehicles to service center and offsite lot.
● Vehicle inspection from the factory so insure quality control is complete.
● Vin number verification for delivery dates.
● Inventory management online and lot management.
● Service center lot control and intake of service appointments.
● Training over 10+ new employees and ensuring proper training was completed to be able to follow day to day tasks.
● Delivering new vehicles to customer homes.
Tesla Salt Lake City
● Service Advisor, checking in customers and providing service to ensure all information on services needed.
● Communicating via phone, email and communication logs to provide customer feedback and updates on their vehicle service appointments & summarizing repair work performed.
● Providing customer loaners and contracts.
● Detailing loaner vehicles to provide proper service.
● Scheduling/rescheduling customers who contact via phone offering solutions over the phone.
● Managing service center service lot and auditing to ensure vehicles needed to be picked up where contacted & setting times and dates for pick up.
● Managed multiple vehicles to meet company numbers and satisfactory CSAT scores.
● Tow in check in and communicating to customers when the vehicle arrives and estimated repair times.
Certifications:
● AHA (American heart Association
● HCP ( Health care Provider)
● BLS ( Blood Sugar Level)
● CPR Certified
● AHA Advanced First Aid
References:
Carol Saseve
*********@*****.***
Dennise Sanchez
*********@*****.***
Oliver Frankcom
*********@*****.***
Marley McWhorter
******.***********@*****.***
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