Customer Service Client Support

LaQuita Crumble

******************@*****.*** 517-***-**** Lansing, MI

SUMMARY

Seasoned professional with 10 years of diverse experience, adept in maintaining high standards of cleanliness and client support. Skilled in fostering trusting relationships, providing in-home care, and managing retail environments. Seeking a Work from Home role to leverage strong organizational and customer service skills in a remote setting. WORK EXPERIENCE

Cornerstone Caregiving Okemos, MI

In Home Caregiver Jun 2024 - Present

• Provide personalized care to enhance physical and emotional well-being of individuals, supporting activities of daily living and promoting independence.

• Establish strong, trusting relationships with clients and their families, creating a supportive and caring atmosphere.

• Prepare balanced, nutritious meals tailored to clients' dietary needs and manage light housekeeping to maintain a clean, safe living environment.

• Offer companionship and engage in activities that contribute to the clients' mental and emotional health, while facilitating effective communication with healthcare providers. Tru Solutions Commercial Painting Lansing, MI

Cleaner Aug 2024 - Aug 2024

• Maintained cleanliness and order in student apartments, ensuring living spaces were prepared for new occupants.

• Completed a short-term, intensive cleaning project to facilitate efficient apartment turnovers within a 15-day deadline.

Hyatt Place Lansing, MI

Housekeeping Feb 2024 - Apr 2024

• Maintained high standards of cleanliness and hygiene in both occupied and vacant rooms, ensuring a comfortable and appealing environment for guests.

• Performed thorough cleaning and sanitation tasks throughout various hotel spaces, contributing to overall guest satisfaction and safety.

OSL Retail Services Inc Lansing, MI

Mobile Expert Sep 2023 - Feb 2024

• Identified customer needs to recommend appropriate mobile devices, accessories, and service plans, resulting in enhanced customer satisfaction.

• Facilitated the sales process for AT&T, Verizon, and T-Mobile products, ensuring a seamless and efficient customer experience.

Rymco LLC, A Cricket Wireless Authorized Retailer Lansing, MI Store Manager Aug 2022 - Sep 2023

• Elevated to Team Lead within an unprecedented two-week period, swiftly demonstrating leadership and sales proficiency.

• Advanced to Store Manager within three weeks, reflecting rapid adaptation and exceptional management capabilities.

Blarney Castle Oil Company Lansing, MI

Sales Associate - Retail Feb 2022 - May 2022

• Drove sales to achieve monthly targets and ensured the availability of products through diligent inventory management.

• Executed price markdown strategies to optimize sales performance and customer satisfaction.

• Oversaw the creation and maintenance of merchandising displays to enhance product visibility and appeal. Radisson Hotel Lansing, MI

Hotel Housekeeping Jan 2020 - Apr 2022

• Ensured cleanliness and hygiene by meticulously maintaining hallways and guest rooms, contributing to the hotel's reputation for high standards.

• Managed waste and linen efficiently, removing trash and dirty linen from rooms to maintain a welcoming and orderly environment for guests.

Hollywood Casino Robinsonville, MS

Hotel Housekeeping Jun 2017 - Oct 2019

• Ensured thorough cleaning and maintenance of both vacant and occupied rooms, adhering to rigorous standards of hygiene and guest satisfaction.

• Managed time effectively to meet the daily requirements for room readiness, maintaining consistent quality across all assignments.

Genco Olive Branch, MS

Shipping/Receiving Clerk May 2015 - Sep 2017

• Received incoming products efficiently, ensuring accurate inventory counts and seamless integration into warehouse systems.

• Maintained the integrity of the dock operations by effectively organizing received goods for storage or immediate dispatch.

Isle of Capri Casino Lula, MS

Hotel Housekeeping Sep 2009 - Mar 2011

• Maintained high standards of cleanliness and hygiene, ensuring all rooms met the hotel's rigorous quality expectations.

• Provided thorough cleaning services for both vacant and occupied guest accommodations, contributing to the overall guest satisfaction and positive experience. EDUCATION

University of Phoenix-Online Campus

Certification in Small Business and Entrepreneurship, Small Business and Entrepreneurship

Phoenix, AZ

Aug 2024

The American Academy

High School Diploma, High School Education

Salt Lake City, UT

Oct 2023

CERTIFICATIONS

Driver's License

First Aid Certification

SKILLS

Cash Handling • Store Management Experience • Retail Management • Merchandising • Sales Management • Planograms • Leadership • Management • Assistant Manager Experience • Inventory Control • Housekeeping (10+ Years) • Retail Sales • Security • Sales Management • Leadership • Cash Handling • Front Desk • Guest Relations • Store Management • Sales • Retail Sales • Cash Register • Planograms • Merchandising • Customer Service • Hospitality • Social Media Management • Manufacturing • Hotel Experience • Retail Management • Assistant Manager Experience

• Shipping & Receiving • Inventory Control • Guest Services • French • Property Management • Property Leasing • Fair Housing Regulations • Sales • Cash Register • Retail Sales

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