Office Assistant High School
Resume:
Paige n Meadows
Authorized to work for any US employer
Contact information
**********@*****.***
Rockwood mi
Education:
Riverview community high school
2012-2013
Westwood cyber high school
Graduated; Diploma
2014-2021
Monroe county community college
Not completed
All prerequisites for nursing program has been been completed.
Classes include all biology classes, multiple psychology, classes, medical terminology, child development, chemistry all English classes, mental health class.
Work experience:
2012-2015
Rams horn in Southgate
Waitress/hostess
Taking orders from customers
remembering small details of the orders.
Cleaning, restocking, organizing.
Money handling, counting money at end of night, counting tips.
Being positive always, taking care of unhappy costumers, or fixing orders when not correct.
Working fast paced, multiple tables.
2015-2016
Eureka Farm market
Cashier
Greeting costumers
Handling money, payments
Restocking shelves
Memorizing codes, numbers on produce products
Having costumer service skills
Unloading pallets of products
2016-January 2024
Beaumont/Corewell health
Westland family medicine
Business office assistant
LEAD business office assistant
This position skills and abilities include but are not limited to
Checking in and out patients
Registering patients
Considered a super user within the epic system
Checking insurances, checking for copayments, coverage’s, pcp
Collecting copayments along with prior balances
Scanning patient documents, id’s, insurance, cards, consents
Scanning in other documents such as doctors orders, progress notes, test results, home care orders
Familiar with PCMH
Requesting medication refills, sending telephone tasks/calls to nurses and doctors with questions/concerns from patients within reason
Answering phones
Preparing patients for certain types of visits they are having
Making appointments
Fixing templates within epic
Blocking and unblocking appointment slots
Cancelling appointment as needed
Screening patients ( due to covid-19)
Printing orders and referrals.
Fixing medication problems
I was lead office assistant for three years at the Westland location. This position includes but is not limited to working closely with my manager in creating employees weekly schedules, some billing, conducting employee meetings, getting their feed back on work flow issues or suggestions on changes that should be made, tending to patients needs such as talking to patients when they are not satisfied or have questions. I also get the office and other BOAS prepared for joint commission walk through. I sit in with interviews and give feed back afterwards, I train new employees, create new work processes for work flow issues, stand as a role model for other business office assistants, such as helping them with issues with patients, issues using epic, money or billing questions, navigating the office and supplies. I make sure our front office and phone room is running smoothly as well as attending to work flow issues and patient issues, keeping up on copies as needed, making sure there are enough supplies, and PCMH is completed along with medication requests, telephone calls/questions are completed by end of each day. I’m also able to help out doctors and medical staff with certain questions or concerns they may have within their patients regarding their insurances and their experience While waiting to be seen.
I am Very approachable and compassionate. I always put the patients or the costumers first. I’m Considerate of others. I’m able to calmly explain issues and walk through things that are sometimes confusing. I keep going with a task even when it seems impossible to finish. I come up with great ideas to better our locations, or ideas to help others. As well as work flow processes I’m Very organized and clean. I always Go above and beyond for anyone and everything I do within my abilities. I’m willing to learn new skills.
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