Service Representative Customer
Resume:
Profile
Cheerful Customer service representative in many job types, with history of
exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Ready to fill in when needed and experienced to do so.
Bartender - Paddy’s Pop Up Pub—Jan. 2024-Present
• Crafted cocktails, poured beer and wine, and served liquor to large size parties.
• Memorize drink orders from multiple guests throughout the entire event.
• Created strong relationships and connections with guests while providing excellent service.
• Assisted with setting up the bar to be as organized as possible and maintaining a presentable set up for guests.
Server - Balos Estiatorio — Nov. 2023 - Oct. 2024
• Provided excellent table service to a high number of patrons by maintaining knowledge of all menu items, including beverage and wines, and make suggestions upon requests.
• Assisted team members with with setting up private events and keeping all areas clean and presentable for all guests.
• Stocked and rotated wines and champagnes daily.
• Poured and served wine to customers tasting and suggested pairings with menu items.
• Served menu and beverage attention for detail with proven ability to quickly learn all aspects of new menus and and specialties.
Server/Food runner- The Jetty Dock bar and Restaurant — July. 2020 - Aug. 2024
• Followed safety protocols in handling of equipment and food.
• Greeted guests with friendliness and professionalism.
• Memorized orders, brought drinks and ensured quality of food to multiple tables in a fast paced, high volume setting.
• Expedited food and made sure correct sauces and garnishes are on all plates Medical Assistant- Eastern Shore Family Foot care — Jan. 2022 - June 2022
• Greeted patients and made sure patients were comfortable while collecting medical information needed for the doctors examination.
• Updated charts after patient visits to complete the medical files.
• Filled in our front desk to schedule while understanding the importance of timing procedures correctly to avoid falling behind schedule. C O N T A C T
*****************@*****.***
488 Ellendale Blvd.
Stevensville, MD.
21666
Bilingual
• English
• Spanish
Education
• Chesapeake Community College
—2021-present
• Queen Annes County High
School —2017-2021
DANIELLE ESPINOZA
Waitress- The Station Steak & Grille — July 2021 - Jan. 2022
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Properly provided a fine dining experience for all guests. Administrative Assistant - Chesapeake Home Appliance— May 2021 - Jan 2022
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Directed customer communication to appropriate department personnel.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.
References
Mike Valerio
- General Manager
- Balos Estiatorio
Sierra Perdue
- Manager
- Jetty Dock bar
Dr. Tim Monahan
- Eastern Shore Family Foot care
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