Customer Service Account Manager
Resume:
CONTACT
Lutz, FL *****
********.*.***@*****.***
AREAS OF EXPERTISE
v LEADEERSHIP
v SALES MANAGEMENT
v ACCOUNT
MANAGEMENT
v CUSTOMER SERVICE
v STRATEGIC PLANNING
v TRAINING &
DEVELOPMENT
EDUCATION
BACHELOR OF ARTS
Concentration(s): Economics,
History, and Sociology
San Diego State University
San Diego, CA- 2017
TECHNICAL SKILLS
MICROSOFT OFFICE
APPLICATIONS
TRAINING
CUSTOMER SERVICE
TRAINING
ZAPPOS HQ
SALES TRAINING
MILLER HEIMAN GROUP
BF
CAREER HIGHLIGHTS
PROFESSIONAL OBJECTIVE
Dynamic results-driven leader with an extensive background in customer relationship management, account management, sales and training. I have exceptional interpersonal skills, enthusiasm and deep-rooted passion for excellence. I have a work ethic centered around being tenacious, innovative, and loyal. My goal is to further my career progression in the industry. I am confident in my abilities to produce high impact results on-time and on-budget with a strong return on investment.
Ø eMoney Advisor, LLC
o Subject Matter Expert (SME) for customer service, training, and sales company-wide.
o Established a training system to get new clients acclimated between 30 to 90-day period for a successful integration of the platform. Ø Internet Matrix, Inc.
o Provided high-level consultations by demonstrating product line and increase sales growth for company year over year.
Brittany E. Fox
Northeast Training & Events Account Manager, HDI & ICMI Informa Tech
November 2021 - Present
Contact Centers, Customer Service, CX, IT Service, Technical Support, Help Desk, Service Desk, Service Management, Support Center, Technical Service Responsible for training and services sales, lead generation and account management for the Northeast territory. Proven track record of building, sustaining, and expanding strategic accounts. Grow sales within territory through outbound calls/emails and customer relationship development by understanding the customer environment and knowledge of ICMI & HDI services to meet those needs. Extensive experience in relationship building with C-level executives and the ability to build a compelling business/ROI case for strategic initiatives. Customer Relationship/Account Manager
NFINIT
San Diego, CA/February 2020 - April 2021
As a Customer Relationship Manager I ensure the success of our clients in this full stack technology services company.
NFINIT is a leading provider of enterprise-class connectivity, cloud, colocation, and technology services for businesses in any industry nationwide. We maintain a consultative approach, taking time to understand our clients’ unique challenges and requirements, and helping to place their workloads in the most optimal environment.
PROFESSIONAL WORK EXPERIENCE
Executive Search Consultant
Lucas Group
San Diego, CA/February 2019 - February 2020
• Manage the candidate life cycle through consistent communication and relationship management: interviewing, negotiation, resignation, on-boarding, and periodic follow ups.
• Directly recruit passive candidates while building sustainable relationships. Share industry knowledge and assist candidates in making informed decisions surrounding career growth and opportunity
• Utilize research, phone calls, pipeline, and CRM to identify and persuasively present candidates for potential job offerings
• Generate and sustain effective “flipping the call” activities – creating clients from candidates Associate Inside Sales Manager
eMoney Advisor, LLC.
San Diego, CA/May 2014 - November 2018
• Manage client relations through relationship building and client retention.
• Collaborated with the Sales Team in achieving aggressive monthly targets by reaching out to leads and setting up demonstrations.
• Serving as the primary point of contact in sales for the eMoney platform and secure new clients plus assist during the conversion full cycle process.
• Responsible for scheduling initial product demo presentations to potential leads and serving as a product expert. Training Specialist
September 2015 - September 2016
• Served as Trainer conducting live training sessions throughout the U.S.
• Create and implement training programs for custom training sessions.
• Assist in the updating of all internal and external training tools.
• Hosted online trainings for existing clients via WebEx. Success Coach
October 2014 - September 2015
• Responsible for the on-boarding and implementing new subscribers to the eMoney platform. Customer Support Specialist
May 2014 - October 2014
• Provide exceptional customer service by answering inbound inquiries from licensed users regarding functionality of eMoney Advisor software.
• Collaborated with business partners to ensure regulatory compliance.
• Responsible for troubleshooting technical issues regarding software issues.
• Assisted with special project assignments as requested by leadership. Internet Marketing Consultant
Internet Matrix, Inc.
San Diego, CA/September 2013 - March 2014
• Provided Marketing Consulting within the Chiropractic Market.
• Provided best action plan necessary for clients as it relates to the level of service to meet and exceed online marketing needs.
• Provided price quotes and paperwork processing for all new order entries for new clients.
• Responsible for cultivating relationships with potential new clients, evaluating their business needs, and/or improving online presence.
• Provided high level marketing consultations to demonstrate product knowledge to existing clients and potential clients in the Market.
• Conducted reporting to analyze the goals and areas for improvement for potential new clients.
• Responsible for qualifying leads and schedule follow-up appointments for consultations with potential new clients.
• Responsible for documenting all communication with potential clients and existing clients for data management purposes.
• Based on analysis, results and client feedback, continually improved and modified strategies to optimize conversions. REFERENCES AVAILABLE UPON REQUEST
PROFESSIONAL WORK EXPERIENCE (CONTINUED)
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