Warehouse Specialist Customer Service

Samuel Holland

Plano Tx, *****, 214-***-****; ***********@*****.***

EDUCATION

Plano Senior High July 2020

Highschool Diploma

PROFESSIONAL EXPERIENCE

Courtesy Nissan, Richardson, Tx. (September 2022 – December 2023) Responsibilities:

Warehouse Specialist

● Track inventory levels, ensure accurate counts, and document product movement.

● Managed and shipped approximately 150 packages a day by being proficient in programs such as Shipstation and Worldship.

● Applied analytical and creative problem-solving skills to address challenges and drive effective solutions.

● Created and implemented strategies to optimize processes and workflows, resulting in triple efficiency. Promoted to Wholesale Parts Specialist

● Utilized all prior skills when needed.

● New employee onboarding and training.

● Parts collection and truck dispatch, route setting, and timing.

● Demonstrated proficiency in rapidly mastering new systems to enhance operational efficiency and effectiveness.

● Customer service duties, opening and closing storefront.

● Executed targeted cold calling strategies to generate leads, build relationships, and drive sales growth.

● Continued to create more efficient processes using programs such as NNA NET, MICROCAT/EPC, GPG and CDK BT Furnishings, Plano, Tx. (March 2021– September 2022) Customer Sales Representative

● Made sure to participate in the collaborative and inclusive team environment, found success through effective communication and cooperation.

● Took on special projects and was given a team to delegate to.

● Developed and executed strategies to meet and exceed sales goals, consistently delivering successful outcomes.

● Established long lasting relationships with customers through efficient communication and dedicated service. The UPS Store, Plano, Tx. (January 2020– January 2021) Shift Supervisor

● Provided leadership and oversight to ensure smooth operations and optimal performance during assigned shifts.

● Optimized stock management strategies to ensure efficient supply chain operations and minimize costs.

● Proficiently executed software changeover for this location and trained employees.

● Managed and optimized packing and shipping processes to ensure accurate and efficient order fulfillment.

● Proficient in Microsoft Office (Word, Excel, PowerPoint) and File Management.

● Side Note: During COVID a single coworker and I were tasked with full responsibility of our store. During this time; we managed hours, stock, cash in/out, opening, and closing. We both hired other employees to train and delegate important tasks to, resulting in a smooth and productive work environment. ORGANIZATION EXPERIENCE

Boy Scouts Of America, Troop 221

Personal Accomplishments.

During my time with the Boy Scouts of America, I acquired numerous skills that have significantly benefited my professional experiences. I learned how to work in groups to achieve our goal and how to manage my time and resources for successful project completions. I was an Assistant Scout Patrol Leader and helped lead all of the patrols for a year, creating new plans for the whole troop and implementing new ideas to help streamline our processes. By the end of my time I eagled out becoming an Eagle Scout with my peers after completing different community service acts.

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