Customer Service, Nursing Assistant, Clerical, Management
Resume:
PATRICIA KELLEY
*** *. ******** ***** **. Wilmington Il 60481 815-***-**** *****************@*****.***
PROFESSIONAL PROFILE
Patient-focused professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures, and guidelines to assure consistent quality as well as maintains and ensures patient privacy and confidentiality.
Customer service oriented and committed to ensuring optimal client outcomes.
High Academic Honors Recognition / Dean’s List.
Well organized and experienced with Microsoft Word, Excel, PowerPoint, and Outlook.
Brings finely tuned attention to detail and commitment to quality to all assigned tasks.
KEY QUALIFICATIONS
Practice Structure Leadership & Management Medical Terminology
HIPAA Compliance Human Resource Management Organizational Improvements
Healthcare Computer Information Systems Medical Practice Management Systems
Insurance Billing Procedures Appointment Scheduling Charting Filing
EDUCATION
Ultimate Medical Academy – Associate in Science Degree – Healthcare Management, 2015
Enhanced knowledge base included: Research and Writing Skills, Analyzing and Solving Issues, Business Communications, Accounting for Managers, Biology, and Sociology.
Joliet Junior College – Certified Nursing Assistant (CNA), 2008
WORK EXPERIENCE
Arcadia Care of Morris – Morris, IL
01/2022 – 08/2022
Regency Care Of Morris – Morris, IL
08/2019 – 01/2022
Grapetree Medical Staffing Agency – IL
02/2019 – 01/2020
At Home Quality Care – Morris, IL
01/2019 – 06/2019
The Gardens at Park Pointe – Morris, IL
01/2018 – 01/2019
At Home Quality Care – Morris, IL
03/2017 – 10/2018
Citadel Care Center/Manor care – Kankakee, IL
03/2015 – 03/2017
Transportation
Schedule patient doctor appointments and notify nurses/family of appointment
Transport patient to/from appointments. If needed, stay and advocate on the patient’s behalf.
Certified Nursing Assistant (CNA)
Assist with patient care activities and procedures ordered by physician and registered nurse (RN).
Help patients tend to personal care, activities of daily living, and keep patient rooms clean/orderly.
Contact this candidate