United States Customer Support
Resume:
Monica Ramirez
United States *****
***********@*****.***
I am a dedicated and focused individual who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Authorized to work in the US for any employer
Work Experience
Patient Navigator
Maryland Health Connection - Montgomery County, MD February 2022 to Present
• Carried out safe and efficient transport of patients and items from nursing stations and rooms to designated testing rooms
• Learned the necessary communication skills necessary to interact with people of all ages who required varying levels of care
• Maintained professionalism and upheld patient confidentiality
• Created a comfortable environment for patients to assure they felt at ease during their time of sickness
• Provided emotional support to patients and their families by showing compassion and understanding
• Assisted in training and supervision of new employees
• Maintained a caseload of 30 individuals
• Responsible for facilitating the direction, coordination, and prioritization of patient flow and customer support of patients.
• Work closely with Patient Registration providing smooth transition for patients and families.
• Work closely with Director to maintain charge sheets along with changes, additions, or deletions as needed.
• Enters charges in billing system in a timely and efficient manner. Research billing-related problems, review charge sheets for discrepancies.
Dental Assistant/ Receptionist]
I2m Dental Family Dentistry - Hyattsville, MD
August 2018 to February 2022
· Greeting our patients and providing great patient care
· Preparing patient’s for dental for work
· Assisting the dental hygienists with managing medical and dental emergencies and with other procedures with necessary
· Giving patient’s information dental hygiene and oral health care post up instructions
· Collecting and recording medical and dental history
· Ordering dental supplies and maintaining dental equipment inventory
· Helping with cleaning, cavity preps, crown/bridge preps, implants, orthodontics, extractions, impressions for dentures, crowns/bridges, Invisalign
· Answered calls from patients or other business-related callers and contacted patients for their updated scheduled appointments, created appointments, verified insurances and billing, took co-payments when needed, handled accounting.
EzStorage [Relief Manger]
June 2016 to August 2018
· Rent units and ensure all units are clean prior to rental
· Timely collection of rent, deposits, assessed fees and other fees
· Selling retail merchandise such as locks, packing materials and boxes
· Make past due calls to delinquent accounts
· Conduct visual audit of entire property twice per day
· Prepare and process daily, weekly and monthly reports
· Prepare and make daily bank deposits
· Maintain cleanliness and organization of rental office
· Consistent and regular attendance and punctuality
· Perform other managerial duties requested by the Property Manager or Home Office Office Manager
Jvega Enterprise LLC - Hyattsville, MD
March 2013 to April 2017
· Created cleaning schedules for staff and clients
· Identified and placed correct number of cleaning personnel per job
· Monitored work quality and provided training to employees with the mixing of chemicals
· Responsible for face to face estimations in order to acquire new clients
· Negotiated prices, terms of sales and service agreements d Education
Prince George's Community College
August 2019 to March 2021
Theodore Roosevelt Senior High School
August 2011 to June 2012
Bell Multicultural Senior High School
August 2009 to June 2011
Skills
• Eaglesoft
• Dental Receptionist
• Dental Assisting
• Dentrix
• Documentation review
Languages
• Spanish - Fluent
• English - Fluent
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