Customer Service Data Center
Resume:
Lori Peiffer
Lakewood, CO
*************@*****.***
Experienced professional with an extensive range of knowledge in the Healthcare industry. Points of emphasis are my passion for problem solving and adaptablity within high paced and evolving environments.
●High technical proficiency, organizational & communication skills.
●Strengths lie in team leadership & office managerial abilities.
●Have led and project managed several IT projects to successful completion including a Data Migration move to a new service provider/data center.
●Managed interface implementations to completion.
●Managed implementation/training of billing/patient portal/revenue application installations.
●Assisted in managing MIPS incentive program where the company was able to realize annual positive incentives.
●Managed EMR software upgrades and software service pack coordination/application.
●Responsible for troubleshooting EMR issues and working with the EMR vendor to achieve resolution.
I bring to the table a professional work ethic predicated on reliablity. I strive for quality results and efficiency in my work while fostering positive relationships in the work environment. My focus on professional development has guided my career, from which I have grown my skill set through emphazising the importance of fortitude, adaptability, troubleshooting, and customer service skills.
Work Experience
Application Analyst
Urology Center of Colorado - Denver, CO
April 2017 to Present
(Promoted during tenure)
Perform the initial onboarding of all departments, while providing a general curriculum to enable end
users with navigational skills within the EMR.
Provide best practice guidance and the basic knowledge base of functionality for the current EMR.
In addition to training, I provide “Tier Two Support” and troubleshooting for EMR related concerns
involving numerous interactions with end users, software vendors and internal IT support personnel.
I complete customizations to the application in addition to incorporating vendor changes in order to facilitate an efficient user workflow. This involves consulting with end users as to how changes impact their current workflow, and discuss adjustments.
Daily, I employ problem solving, deductive reasoning, and interpersonal skills to facilitate communication between departments, physicians, clinical personnel, and administrative staff.
As one of the first points of contact for any new staff, I successfully orient and put at ease all end
users, ensuring that they move to the next phase of their training with a level of confidence, and a
feeling of familiarity of our existing EMR.
The Application Analyst position is constantly evolving, and therefore, ensuring that I remain up to date on any upgrades, patch fixes or known issues within the software is imperative to well running systems and applications.
Reception/Front Office Manager
Large Specialty Practice - Denver, CO
2012 to April 2017
(Promoted during tenure)
Hands-on Manager; involved in all facets of the Front Office department.
Involved daily with HIPAA, Scheduling, and Billing practices.
Recruited, evaluated, managed and scheduled a team of 14 Receptionist/ Schedulers.
Coordinated and administered monthly workgroups consisting of Reception and Billing staff.
Provided ongoing training and support to all direct reports as needed.
Developed and implemented new processes to improve accuracy and workflow.
Daily management of incoming referrals and recall notices for cancer patients.
Provided coverage at any Front Office position within the Center as necessary.
Provided updates to 17 Physicians on a regular basis.
Collaborated with Billing staff on coding/ billing errors.
High involvment in the implementation & design of new EMR patient check in software Phreesa.
Office Manager & Sr Staffing Coordinator
MED Direct Recruiting & Staffing - Centennial, CO
2006 to 2012
Managed all aspects of the office.
Reviewed and screened resumes.
Administered testing of applicants, performed background and reference checks.
Scheduled interviews with potential employers and negotiated salary and benefits.
Additional Information
ADDITIONAL TECHNICAL SKILLS
Experienced in MS Excel, MS Word, MS Outlook, MS PowerPoint, QuickBooks, Recruitment software, Project Management, Medical Coding & Billing ICD-9, ICD-10, SQL, Sharepoint, Athena EMR software, Citrix, Service Now, SQL, various application software including Encoda, Phreesia, Summit Software
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