Customer Service Financial Services

CHANDLER HARBOUR

Address *** ******** ***

Madison, MS, 39110

Phone 601-***-****

E-mail *****************@*****.***

Objective

To obtain a position in the financial services industry with a company that provides continuous growth opportunities that align with my values of integrity, respect and teamwork. Professional Experience

Personal Banker II Cadence Bank Madison, MS 2023-01 - Present

- Act as the primary point of contact for clients, providing personalized banking solutions and exceptional customer service.

- Build and maintain strong relationships with customers, understanding their financial needs and goals to offer tailored banking products and services.

- Assist clients in opening new accounts, such as checking, savings, certificates of deposit (CDs), and Individual Retirement Accounts (IRAs).

- Handle customer inquiries, complaints, and account maintenance requests promptly and professionally, ensuring high levels of customer satisfaction.

- Actively contribute to achieving branch sales and service goals while adhering to all sales and compliance standards.

Branch Operations Leader Cadence Bank Madison, MS 2022-03 – 2022-12

- Lead and manage the teller team, providing guidance, training, and support to ensure high levels of customer service and operational efficiency.

- Oversee all cash handling activities, including large cash deposits and withdrawals, while maintaining accuracy and compliance with bank policies and procedures.

- Conduct regular audits and reviews to identify discrepancies, implement corrective actions, and minimize operational risks.

- Serve as the primary point of contact for complex customer inquiries and problem resolution, ensuring customer satisfaction and retention.

Teller Cadence Bank [Madison, Mississippi] 2021-07 - 2022-03

- Processed customer transactions, including deposits, withdrawals, and transfers, while delivering excellent customer service.

- Balanced and maintained cash drawers in accordance with bank policies and procedures.

- Promoted bank products and services to customers, driving cross-selling opportunities.

- Assisted in resolving customer inquiries and complaints, ensuring a positive customer experience.

Skills

- Relationship Building and Customer Service

- Sales and Cross-Selling

- Product Knowledge and Education

- Problem Solving and Decision Making

- Attention to Detail

- Communication and Interpersonal Skills

Education

2017-08 - 2020-12 Bachelor of Business Administration: Finance Mississippi State University - Starkville, MS

GPA: 3.63/4.00

References

Available upon request

Contact this candidate