Customer Service Data Entry

Olesia Lewis

Phoenix, AZ *****

************@*****.***

+1-623-***-****

Management/

Administration/

Accounting/

Marketing

Customer service, attention to details, ability to adapt and learn, self- motivation and independency Authorized to work in the US for any employer

Work Experience

Independent Driver

Lyft-Phoenix, AZ

April 2022 to Present

• Transporting passenger

• Customer service

• Following company policies and Lyft community guidelines

• Resolving conflicts and complaints

• Working under pressure

• High concentration and attention to details

• Operating machinery

• Operating company software

Accounting Clerk

Diamondback Plumbing-Phoenix, AZ

September 2022 to May 2023

• Receiving and processing calls in Service Titan

• Ensuring timely manner of issuing invoices

• Processing card payments through Orbital

• Accurate payroll adjustments

• Ability to communicate with customers efficiently Company Owner/Operator/Residential Cleaning

One cleaning services-Avondale, AZ

March 2020 to April 2022

• Budgeting and prognozing company expenses

• Promoting and working with company website https://onecleaningservices.com

• Negotiating estimates with clients and finalizing sales

• Scheduling and time management

• Hiring subcontractors

• Billing and collecting

• Following OSHA guidelines

CNA - Certified Nursing Assistant

Multiple nursing homes-St. Louis, MO

February 2015 to March 2020

• Assisting residents with ADLs/ grooming, dressing, bathing, feeding, light house keeping

• Motivational speeches and encouragement to participate in the activities

• Following protocols and policies

• Multitasking

• Customer service

• Ability to handle emergency situations

Laboratory office Administrator

Multiple toxicology laboratories-St. Louis, MO

March 2014 to February 2015

• Administrative support of the laboratory

• Phone calls, correspondence

• Organizing, ordering supplies

• Large data entry in lab software

• Handling billing questions

• Logistics

• ICD 10 coding knowledge

Marketing Manager Assistant

Com-Dental -Dental supplies-Москва

June 2008 to February 2014

• Incoming / out coming phone calls,

• Organizing medical events and participating in exhibits

• Managing inventory and implementation of new promo items

• Creation of company website and managing content

• Large data entry/ spreadsheets

• Presentations and product training for sale reps Education

Master's degree in Economics

Moscow Accounting Institute - Москва

September 2005 to May 2009

Associate's degree in interpreting

D. Mendeleyev Chemical Technological University - Москва September 2003 to May 2005

Skills

• Customer Service (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Bilingual (10+ years)

• Administrative Skills (4 years)

• Secretarial (4 years)

• Cleaning Experience

• English

• Supervising experience

• Russian

• Interpretation

• Microsoft Excel

• Risk management

• Typing

• Supervising experience

• Conflict management

• Leadership

• Budgeting

• Presentation skills

• Customer service

• Pricing

• Accounting

• Negotiation

• Profit & loss

• Project management

• Windows

• Payroll

• Accounts receivable

• Bookkeeping

• Cash register

• Accounts payable

• Documentation review

• Marketing

• Zendesk

• DocuSign

• Recruiting

• Microsoft Powerpoint

Certifications and Licenses

CPR Certification

Certified Phlebotomy Technician

Driver's License

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