Customer Service Long-Term Care

BW

BRIANNA WILLIAMS

**************@*****.*** 609-***-**** Willingboro, NJ 08046

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry- level opportunities to enhance abilities while contributing to company growth. Skills

• Collaboration

• Fundraising

• Negotiation

• Program Development

• Customer Service

• Schedule Management

• Recordkeeping skills

• Leadership

• Giving Constructive

Feedback

• Safety processes and

procedures

Experience

Voorhees Care and Rehabilitation Center Voorhees, NJActivities Aide07/2022 - 03/2024

• Assisted with the planning and

implementation of daily activities for

residents in long-term care facility.

• Organized and facilitated group

games, outings, and other recreational

activities.

• Provided one-on-one support to

residents who needed extra assistance

participating in activities.

• Developed monthly activity calendars

for residents.

• Encouraged resident participation in

arts and crafts projects.

• Supervised field trips to local

attractions and destinations.

• Conducted special events such as

holiday parties and birthday

celebrations.

• Maintained a clean, safe environment

for all participants during activities.

• Provided emotional support to

residents when needed.

• Facilitated discussions among groups

of elderly individuals on topics such as

current events or health matters.

• Created individualized activity plans

tailored to meet the needs of each

resident's physical abilities and

interests.

• Participated in regular meetings with

other staff members to discuss

progress of programs and services

offered by the facility.

• Assisted with mobility tasks such as

transferring residents from

wheelchairs to beds or chairs as

needed.

• Reported any changes in resident

behavior or attitude towards specific

tasks or programs immediately to

supervisor or nursing staff.

• Assisted residents with developing

and maintaining positive social skills,

mental aptitude, confidence and strong

interpersonal connections.

• Kept activities spaces organized, clean

and tidy.

• Coordinated musical guests, movies

and other types of resident

entertainment.

• Updated facility schedule and related

records.

• Organized special trips for residents

and accompanied groups throughout

each excursion.

• Helped residents participate in

activities with basic and advanced

mobility support.

Amazon Burlington, NJWarehouse Worker03/2020 - 12/2021

• Maintained stock levels in accordance

with company policies.

• Received and tracked incoming

inventory shipments.

• Organized warehouse space for

efficient storage of products.

• Operated scanners, computers, and

other equipment to track orders.

• Packaged items carefully using

protective materials like bubble wrap

or foam sheets.

• Investigated any reported problems

regarding shipping errors or damages.

• Directed items according to

established routing schemes using

computer-controlled keyboards and

scanning equipment to assist mail-

sorting processes.

H&M Warehouse Burlington, NJWarehouse Worker04/2018 - 07/2019

• Maintained stock levels in accordance

with company policies.

• Received and tracked incoming

inventory shipments.

• Organized warehouse space for

efficient storage of products.

• Operated scanners, computers, and

other equipment to track orders.

• Packaged items carefully using

protective materials like bubble wrap

or foam sheets.

• Investigated any reported problems

regarding shipping errors or damages.

• Used pallet jacks to move items to and

from warehouse locations.

• Moved large and bulky items

manually or with pallet jacks or

forklifts.

Cashier Customer Service Willingboro, NJHardee’s 10/2017 - 03/2018

• Promoted high customer satisfaction

by resolving problems with

knowledgeable and friendly service.

• Contributed innovative ideas and

solutions to enhance team performance

and outcomes.

• Worked successfully with diverse

group of coworkers to accomplish

goals and address issues related to our

products and services.

• Approached customers and engaged in

conversation through use of effective

interpersonal and people skills.

Education and Training

Jolie Health And Beauty Academy - Cherry Hill Cherry Hill, NJAssociate of Arts in Esthetician 01/2020 Willingboro High School Willingboro, NJHigh School Diploma06/2018

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