Customer Service Talent Acquisition

ESTHER ADJEI-FORDJOUR

Email: **********@*****.*** Tel: 054*******

**********@*****.***

CAREER OBJECTIVE

Dynamic and results-oriented professional seeking a Human Resource Management position to apply extensive experience in talent acquisition, strategic planning, and business development. Aiming to leverage my proven track record of enhancing operational efficiency and fostering collaborative environments to drive business growth and support organizational objectives.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE OFFICER/TELLERING October 2016 to July 2024 Zenith Bank Ghana Limited

My responsibilities include the following.

• Providing excellent customer service to existing and prospective customers by handling their complaints with swift response and assisting customers with information to make informed decisions.

• Offering Advisory services to both existing and prospective customers.

• Cross selling of the bank’s Electronic Banking Products to customers and third parties by identifying their specific needs.

• Processing of various E-product and service requests from customers including internet banking, various cards (VISA and Master Card), ADPS, treasury bill and mobile money applications.

• Filing, properly handing, labelling, and storing documents and correspondences, which are received through official and unofficial means, on a digital platform as well as on physical files.

• Scheduling of meeting and various events between marketers and prospective clients.

• Opening of accounts for customers by assisting them to complete account opening form and reviewing account opening documentations for completeness and compliance with AML rules as well as activating the account.

• Participate in financial tracking, performance review and budget planning of the branch

• Handling of System Confirmation and referral process with RSM and branch head.

• Generating a report for the branch on a weekly basis with information on accounts opened and e-products and services sold.

• Receiving cash and cheques from customers and process these transactions into their designated account within the acceptable turnaround time.

• Paying out cash to customer as per information on the debit advice of a customer.

• Balance the cash at the end of the day with attention to total deposits and pay-outs made.

• In addition, any other duty assigned to me by my supervisor, head of operations and branch head. INTERN July 2015 to September 2015

MENERGY INTERNATIONAL LIMITED (GH)

Duties:

• Prepared reports and maintaining appropriate filing system

• Processed work and resident permits

• Organized and scheduled of appointments and meetings

• Wrote and distributed e-mail, correspondence memos, and letters. CUSTOMER SERVICE REPRESENTATIVE October 2011 to August 2012 TSYS EMEA (TESCO CREDIT CARD)

Duties:

• Handled of customer enquiries relating to products and services of the firm

• Assisted with various clerical tasks including

• Processed of customer orders/changes for preferred products and services

• Offered banking advisory services to both prospective and existing customers

• Processed of other customer requests (waiving interest charges, balance transfer, resetting daily transactions, changing cycles, etc.).

• Received payment for credit card bills of customers. EDUCATIONAL BACKGROUND

2012 - 2016 BSc Human Resource Management. Pentecost University College. Ghana 2006 – 2008 A-Levels. Walton High School. Milton Keynes, England 2004 - 2006 GCSE Certificate. Sir Frank Markham Community School, Milton Keynes. England PROFESSIONAL TRAINING

September 2022-March 2023

October 2020-May 2021

October 2020-Jan 2021

Basic Life Support and First Aid

Basic First Aid

Public Health

Personal Hygiene Course

Understanding Autism Level 3

Dyslexia Awareness

Alcohol And Drug Awareness

Cash and Teller role

Personal Power and Credibility

Keeping Your Skillset Current in The Digital Economy Self-Improvement for Lifelong Success

Managing Multigenerational Employees

Sharing A Vision

Developing and Supporting an Agile Mind-Set

Managing with A Cost-Control Mindset

Being A Responsible Corporate Digital Citizen

Competitive Marketing Strategies: Analyzing Your Organization Uncovering and Utilizing Your Talents and Skills

Unleashing Personal and Team Creativity

Women in Leadership: Moving Beyond Gender Roles as A Leader May 2020 Introduction: High Conflict in Law

July 2020 High Conflict in Law: Personality Disorders and Disputes November 2018 Superior Customer Service

July 2018 Information Security Awareness (ISO)

PROFESSIONAL COMPETENCIES

• Ability to maintain confidentiality of sensitive information.

• Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels; ability to work independently and as part of a team.

• Ability to take initiative and prioritize tasks; good time-management, highly organized, multitasking, problem prevention and problem-solving skills. • Paying attention to details

• Ability to read and interpret documents such as policies and procedure manuals and organizational regulations.

• Willingness to adapt to changing business needs and deadlines.

• Strong written and verbal communication skills.

• Customer-focused individual, with a positive attitude and have exceptional Customer Service Skills REFERENCE

Dr. Paul Onyina Agyei Isaac Owusu

Dean of Students Accounting Department

Pentecost University Pentecost University

Sowutoum, Accra. Sowutowum, Accra

Email: *******@*****.*** Email: ******@********.***.** Tel: 026******* 024*******

Ms. Ama Ohene-Adu

Head of Marketing

Zenith Bank Ghana Limited

Suame, Kumasi

Email: ***.********@*****.***

Tel: 024*******

Contact this candidate