Call Center Peer Support

Angela Lopez

Louisville, KY 502-***-****

***********@*****.***

Committed to empowering clients with the tools and confidence needed to navigate their life challenges successfully.

Looking for an opportunity to join a dynamic team to develop my peer support skills and assist the community residents with life skills support.

Skills

-Accountability - Dependability - Peer Support

-Microsoft Office Suites - Conflict Resolution - Active Listening Skills

-Staff Training - Staff Support - Manufacturing

-Customer Relations - Public Speaking - Digital Literacy

Professional Experience

MCDONALDS Louisville, KY

Production Manager 1 YR Experience

Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.

Designed and implemented new production schedule to reduce loss in labor and inventory

• Drove daily production activities with effective communication and leadership.

Completed and recorded all recycling and rework documentation with high degree of accuracy

MARENGO CAVE Marengo IN

Tour Guide Seasonal Only

Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors

Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories

Exceeded goals through effective task prioritization and great work ethic

Offered friendly and efficient service to all customers, handled challenging situations with ease

BDS MARKETING LLC Louisville, KY

Sales Vendor 2 Yr Experience

Informed vendors and contractors of client project requirements to foster client satisfaction.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Sourced and ordered office equipment and supplies

Worked with clients to effectively plan and coordinate logistics for special projects and events

Additional Professional Experience

SELF-EMPLOYED New Castle, KY

Personal Assistant

EDUCATION

Medquest College – Louisville KY – Dental Assisting – Uncompleted

Henry Co High School – New Castle, KY - Diploma

Certifications

Certification – Peer Support Specialist – Kentucky

Contact this candidate