F&b service

Experienced Captain Waiter without a Diploma. Adept at managing teams, ensuring smooth restaurant

operations, and providing exceptional customer service. Proven ability to oversee delivery orders and uphold a high standard of room management.

KEY SKILLS

• Team Leadership • Training and Supervision • Attention to Detail

• Customer Service • Conflict Resolution • Problem-Solving

• Order Management

• Menu Knowledge

• Food Safety

• Communication Skills

• Multitasking Abilities

• Adaptability

• Cash Handling

CAREER HISTORY

Captain Waiter Restaurant Oteppan 03/03/2021 -01/01/ 2023

• Managed and supervised a team of wait staff to ensure efficient service delivery.

• Coordinated and organized the timely execution of delivery orders, ensuring customer satisfaction.

• Oversaw the cleanliness and ambiance of the dining area, maintaining a welcoming environment. Captain Waiter Restaurant NAGA RABAT 02/01/2020 – 01/01/2021

• Maintained a safe and hygienic work environment in adherence to established standards.

• Cultivated strong relationships with patrons, addressing their queries and concerns promptly.

• Efficiently managed seating arrangements and facilitated timely order delivery. Captain Waiter Restaurant Le PICOLOS RABAT 02/04/2017 - 31/12/2019

• Welcomed guests, presented menus, and provided insightful recommendations.

• Efficiently managed order processing, ensuring accurate relay to the kitchen staff.

• Maintained cleanliness and organization within the restaurant, ensuring a pleasant dining experience for customers.

Captain Waiter RESTAURANT LA COUCHARA RABAT 10/01/2016 - 23/04/2017

• Managed cashier responsibilities and efficiently processed customer orders. Captain Waiter ALMAHARA HOSPITALITY, ALBAIT ALKOWAITI, DOHA-QATAR 30/05/2014 - 26/09/2015

• Provided attentive service to customers, delivering a seamless dining experience.

• Assisted in the preparation and serving of food and beverages, ensuring timely delivery.

• Maintained cleanliness and orderliness of the service areas throughout the establishment. Captain Waiter AGAFAY KASBAH HOTEL, MARRAKECH-MOROCCO 01/05/2012 - 26/03/2014

• Ensured guest satisfaction by providing a comfortable and welcoming atmosphere.

• Demonstrated comprehensive knowledge of menu items, enhancing customer engagement.

• Collaborated with colleagues to streamline service delivery and maintain a cohesive team environment.

Waiter SWING RESTAURANT, RABAT-MOROCCO 01/03/2010 - 20/03/2012

• Offered a warm welcome to customers, explaining daily specials and menu items.

• Efficiently managed food and beverage orders, ensuring accurate relay to the kitchen staff. Waiter LUIGI RESTAURANT, RABAT-MOROCCO 01/02/2006 - 20/02/2010

• Provided exceptional customer service, addressing inquiries and resolving complaints.

• Demonstrated proficiency in cash handling procedures, ensuring accurate transactions. SAID BENZANZOUN

Phone: +212 (654) 043-591 Email: **************@*****.*** Morocco, Rabat

TRAININGS & INTERNSHIPS

Mamounia Restaurant, Marrakesh

Two-Month Training as a Waiter

La Boheme Restaurant and Bar, Marrakesh

Two-Month Training

EDUCATION

Hotel and Tourism Institute, Marrakech

Information Course

1999-2000

LANGUAGES

English: Spoken, Written, Read

French: Spoke, Written, Read

Arabic: Mother Tongue

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