Customer Service Project Coordinator

DAVID AGNELLO

817-***-**** Houston, TX agnello**@SUMMARY hotmail.AND com SKILLS www.linkedin.com/in/david-agnello Motivated environment. technicians, transportation and Over leadership 10 years and in of logistics transportation experience professional in customer and shipping seeking service businesses. a dynamic and liaising and between challenging clients, work

● Logistics Coordination

● Transportation Planning

● Supervision and Training

● Risk Management and Cost Reduction

● Customer Service and Success Mindset

● Salesforce Cargowise, DAT, Truckstop, MOVE

EXPERIENCE

Project Coordinator 05/24-08/24

Transocean Shipping

• • Presided States Negotiated and over Europe. rates air, with ocean/carriers drayage, to promote FTL lane business movement growth from within start to the completion organization. between United

• Sole incoming/outgoing airfreight responsible person. Transportation • Affirmed timely Brokerage billing Specialist accuracy to ensure both vender and customer payment. 07/23 – 03/24 Aries Worldwide Logistics

Operations ● ● ● ● ● Maintained Vetted Negotiated Integrated equipment Onboarded levels by potential Manager asking individualized and best customers 75+ service carrier qualifying on-carriers time to level rates FTL/to transportation transportation solution-provide based available LTL shipments on based customers their to solutions solutions aid questions. needs. in as with 90% customer-that for top-customer clients matched quality carrier including retention. transportation their liaison. equipment identifying service. needs the best 7/and 21-service 07/23 FedEx

● ● ● Supervised Led Ensure linehaul tracking 90% department. 15-of and 20 trailers strategy package were for handlers dispatched the team including to on meet time training and to meet exceed and critical the evaluation company’s service deadlines metrics alongside the DAVID AGNELLO 817-***-**** *********@*******.*** www.linkedin.com/in/david-agnello Linehaul Coordinator (special assignment) 12/22-01/23 FedEx

● ● ● Coordinated package Investigated Developed en-route loads breakdown and and with to implemented meet reported ground or their accident management schedule due contingency date delays, and team/destination plans accidents, company to ensure requirements. and contractors on-equipment time load to failures dispatch delivery equipment in the event and of an EXPERIENCE CONTINUED

Shop Supervisor 01/19-7/21

Ryder Truck Leasing

● ● ● ● ● ● Controlled services. Delegated Informed Led management, Managed Participated departments. back-accounts end customers shop dispatch in shop facility extensive workload payable management for of upkeep, vehicle instances rental between and and status receivable. training including of outside 5-emergency 10 and - technicians aiding progress vehicle purchase road in repairs. communication toward to orders, service result the billing, including in completion the between lowest inventory sub-date. vehicle vehicles the and sales shop downtime. and/and or service towing EDUCATION

Bachelor's Degree in History - Minor in Business

Stephen F. Austin State University

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