Pharmacy Technician Customer Service

Felicia Mcgowan

**** ********** **, ******** ****, 77426, TX (US)

***************@*****.***

979-***-****

PROFESSIONAL SUMMARY

Detail-orient Pharmacy Technician with Customer-focused, performance-driven executive with over 18 years of experience leading teams in building strategic plans and driving execution of successful commercial and payer strategies. Highly-educated, innovative professional seeking a director role within the pharmacy industry plus years of success in preparing bulk medication, filling orders, experience with various of automated machines, and large volume of intravenous admixtures. Proficient in managing inventory, performing inventory audits and maintain meticulous records. Committed to upholding highest standards of quality control,

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. EMPLOYMENT HISTORY

• Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.

• Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.

• Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.

• Compute charges for medication or equipment dispensed to hospital patients and enter data in computer.

• Restock intravenous (IV) supplies and add measured drugs or nutrients to IV solutions under sterile conditions to prepare IV packs for various uses, such as chemotherapy medication.

• Prepack bulk medicines, fill bottles with prescribed

• Answer telephones, responding to questions or requests.

• Supply and monitor robotic machines that dispense medicine into containers and label the containers. Pharmacy Technician, CHI St.Joseph Regional Hospital. Bryan, Texas May. 2001 - Present

• Stock shelves, and mark prices on shelves and items.

• Describe merchandise and explain use, operation, and care of merchandise to customers. Convenience Store Clerk, 7-11 Store. CHAPPELL HILL, TX Dec. 2018 - Jan. 2021

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Present purchase offers to sellers for consideration

• Issue receipts, refunds, credits, or change due to customers.

• Prepare sales slips or sales contracts.

• Bag or package purchases, and wrap gifts.

• Cash checks for customers.

• Maintain records related to sales.

• Clean shelves, counters, and tables.

• Maintain records of contacts, accounts, and orders.

• Greet customers entering establishments.

• Order or purchase supplies.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise. EDUCATION

National Healthcareer Association, KS, United State Certified Phlebotomy Tech, Certification, May. 2024 Elite Art of Phlebotomy Training,LLC, Houston, Texas Certificate of Phlebotomy, Phlebotomy, May. 2024

Sandford and Brown Instute, Houston, Texas

Pharmacy Technician License, Pharmacy, Nov. 2006

University of Houston, Houston, Texas

Iv's Certification, Intravenous and Aseptic Technique, Oct. 2006 Brenham Adult Center, Brenham, Texas

GED, Mar. 2006

Venipuncture

Specimen processing

HIPAA

Data entry

Infection control

Order of Draws

SKILLS

Patient verification

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