Customer Service Call Center

ED **f *

ITZAMAR FREIRE

Mobile: 939-***-**** Orlando, FL 32824 Email: *************@*****.***

PROFESSIONAL PROFILE

As a dedicated college student, am known for my responsibility, ambition, and exceptional time management

skills. am eager to apply my experience in customer service and project planning. My proven communication

skills and strong work ethic are assets that will significantly contribute to the achievement of your company's

objectives. My academic and professional experiences have equipped me with the skills necessary to thrive in a

dynamic work environment and support your team to achieve key milestones efficiently and effectively.

SKILLS

= Ability to manage multiple tasks = Communication (Bilingual English and Spanish)

= Leadership knowledge = Ability to work in a fast-pace environment

= Ability to adapt = Excellent customer service skills

* — Ability to work under pressure * Teamwork

EDUCATION

NUC University 2024- Currently

Bachelor’s Degree in Business Administration

Licensed Insurance Agent 2022

440 Licensed Insurance Agent

Florida Department of Financial Services (DFS)

WORK HISTORY

Florida Commerce, Unemployment 2023- 2024

Position: Call Center Representative / Contact: 833-***-****

Responsibilities: As a call center representative, handled incoming and outgoing customer calls, efficiently

resolved queries and complaints, provided information on products and services, maintained detailed customer

records, and ensured high customer satisfaction. Collaborated with team members to improve call center

performance, adhered to company policies and procedures, and used various software tools to manage and track

customer interactions.

Estrella Insurance 2022- 2022

Position: Underwriting Assistant / Contact: 407-***-****

Responsibilities: Reply to customer and underwriter enquiries and offer status updates. Lead, determine and

resolve problems by referring to policies, procedures, and standards. Communicate with customers to get

information to complete screening and transactions. Compile data and conduct routine tasks to support

Underwriters.

Goodlife Support Service 2020-2021

Position: Office Assistant & Receptionist / Contact: 407-***-****

Responsibilities: As an office assistant, handled administrative tasks such as filing, scheduling appointments,

handling correspondence, and maintaining office supplies. Assisted with reports and presentations, supported staff

projects, and ensured smooth office operations. answered phone calls and provided exceptional customer

service, requiring strong organizational skills, attention to detail, and effective multitasking in a busy environment.

Contact this candidate