Customer Relations Service

Penny Hays

Calhoun, LA ***** 318-***-**** *******@*****.***

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Active Listening

Reading Comprehension

Time Management

Records Management

Multitasking Abilities

Flexible and Adaptable

Quick Learner

Staff Management

Verbal and Written Communication

Team Leadership

Customer Relationship Management

Managing Cash Register

Work History

Manager / Co Owner, 10/2009 - Current

Hays Roofing and Maintenance, LLC – West Monroe, LA

Onboard new employees with new hire documentation.

Approve regular payroll submissions for employees.

Process payroll checks.

Maintain all records for tax purposes, inventory, insurances, etc.

Process monthly and annual tax records

Maintain Accounts Payables and Accounts Receivables

Process payroll garnishments such as child support.

Process payments for federal and state taxes, social security, Medicare, and various employee deductions.

Review vendor invoices for appropriate documentation and validity prior to payment.

Reconcile account information and report figures in general ledger by comparing to bank account statement each month.

Assistant Store Manager, 01/2001 - 07/2003

Dress Barn – Vicksburg, MS

Maintained positive customer relationships by responding quickly to customer service inquiries.

Managed opening and closing procedures.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and goals.

Rotated merchandise and displays to feature new products and promotions.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Trained and encouraged sales staff to improve employee retention.

Marketing Analyst, 03/1999 - 11/2001

CenturyTel / Lumen – Monroe, LA

Conducted trend forecasting and analysis.

Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.

Created spreadsheets and presentations outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.

Imaging Supervisor, 06/1997 – 03/1999

CenturyTel / Lumen – Monroe, LA

Supervised staff in accurately scanning documents for multiple departments in a timely manner.

Worked with multiple department heads to set up specific data entry requirements.

Maintained all optical backups and storage of all paper documents.

Claims Processor, 04/1994 – 06/1997

CenturyTel / Lumen – Monroe, LA

Processed medical and dental insurance claims.

Maintained optimal relationships with Doctors, Hospitals, Clinics for accurate claims payments.

Improved Dental claims payment turnaround from 6 months to daily.

Maintained employee insurance claim records.

Education

Computer Operations Technology Diploma: Computer Operations, 08/1991

Louisiana Technical College - West Monroe, LA

Bachelor of Science: Fashion Merchandising W/ Minor in Marketing, 05/1988

Northeast Louisiana University (ULM) - Monroe, LA

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