Customer Service Front Office
Resume:
Jens resume
Jennifer Lynn Moore
Duncanville, Texas 75137
*****.****.*******@*****.***
To whom it may concern:
This letter is to express my interest in a position in your customer service department . I believe, I would be a great addition to your customer service deparment. I have 39yrs of being a manager, mod, overnight, trainer, supervisor and reservations, group and front office in the hotel management industry.
During my years of exprience, I have communicated with all levels of customers, including individual groups nd corporations. I have excellent customer service skills, muti-tasking, and great in high level, pressure situations.
I would appreiciate the opportunity to meet with you to further review my qualifications for a postion you have available.
Please do not hesitate to contact me at anytime, if you have any questions.
Thank you for your time and consideration.
Jen, Jennifer l moore
Education'
Hilton univeristy 2014-2019 over 120 classes in management, grp sales
Texas bar cerificate, 1993, Loews Anatole hotel
Mountain view college, 87 -92 associates in Liberal Arts and Science.
1994 Bachelors in Business Administration /Hotel Rest, University of Northwood, Cedar Hill, Texas
1989-1992 Texas ATM un. 85 % of all college classes (Psychology and educaton classes}
1990 Casinio night, waitress, hostessing class
1991, Recreation and parks surivial class, and kayaking
1992, Liberal Arts, Mountian View 2 yr degree
1993 to 1995, Wyndham Anatole, "train the trainer classes".
2014 infant care, certifications, 2yr degree, online care now classes
renew bar cerifications in 2019, hilton dfw south
cpr 2016, and cpr 2020 cerification class.
2023 I won employee of the quarter-whoop-
Exp: my old general mananager, Jim roe
said, I was the " heart and soul," of the front
desk and it would fall apart, if I am not there.
2017 and cont overnight mgr at athe Hilton Garden dfw South, run the hotel all night, closed the sales for the day, ticket s, groups, bgt chcks, rest m bar and get the fd ready for the day, 3rd parties, count the gift shop, attend to gst req, and issues, etc. '
I worked here for ten years. and I have the respect of my owners and coprporate mananagers -greg, aj, sanji and andy.
I won the employee of the quarter in
december of 2023.
2019 to cont, parttime mod on the wknds at Hampton Inn and Suites, Lewisville, and
on call.
2013 Hyatt House, front desk, van driver
2012 to 2013, Westin Dfw hotel
Guest service express data entry mgr, manage pbx, reservations, all pkgs, airport runs, very high volume, room service orders, concierge etc
2008 to 20013 Asst Mgr at the Radisson Central Hotel, 75, mockingbird 300 room hotel, ran the fd, trained al the new hire, worked with all the smu sports and cheerleadering grps, and Mary Kay etc.
2016 2017 mod for Embassy Suites, dallas kt center and night audit :
2016 to 2017 Homewood Suites, dallas mkt center, night audit :
Hilton Anatole 1993 to 1996, fd, room service ran a 1600 room by myself, reservation supervisor. :
2003 to 2005, fd, and mod, Hilton Anatole.and room service.
2014 to 2016, fd, mod hilton anatole.
1986 to 1988, Ramada inns, fd supervisor, night audit >
1996 to 2002 Crowne plaza dallas mkt center, asst fd /reservations, pbx mgr.
2006 to 2008, Marriot Courtyard, dallas, mkt center, as fd mgr.
2002 to 2003 Sheraton, the old adamsmark,
on live oak 1700 room hotel
asst front office manager ---
Credits, wont" catch me at my best ", 2015, 2016 2017, 2018 and 2019.
Josh Kanneberg, my old mgr, said, I have gift,I am perfect example of what customer is . My picture is in their office as example.
ifant teacher and toddler teacher parttime 2011 to 2012 and 2014 -2015, lakeside baptist, childrens world.
Hotel systems.
oncu, fidelio, micros, hotel systems, fozzy, excel, ten punch, pretty all hotel systems .
pep and have trained people on pep-2022-cont.
also, set up banquet rooms, and cleanup. Catering, came up with the table ideas, and settings, floral arrangements and tables and organization of the meetings .
Thank you
jen, jennifer l moore
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