Customer Experience Strategic Planning
Resume:
Breyon Hagood
Atlanta, GA *****
*************@*****.***
Driven Non Commissioned Officer from the U.S. Navy Active Duty, excelled in optimizing operations and enhancing safety procedures. Leveraged strategic planning and exceptional communication skills to drive improvement and staff performance, ensuring a safe and efficient work environment. Proven adaptability with a focus on results through meticulous attention to detail and effective problem-solving. Work Experience
Non-Commissioned Officer
US Navy
October 2019 to October 2024
Non Commissioned Officer
US Navy - Pearl Harbor Naval Station, HI
October 2019 to October 2024
Active duty:
• Frequently inspected production area to verify proper equipment operation.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained database systems to track and analyze operational data.
• Educated staff on organizational mission and goals to help employees achieve success.
• Created and managed project plans, timelines and budgets.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Evaluated staff performance and provided coaching to address inefficiencies. Starbucks Barista
HMSHost-Atlanta, GA
March 2016 to September 2019
• Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
• Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
• Managed cash transactions accurately and efficiently while upholding cash handling procedures
• Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
• Maintained inventory levels by restocking supplies as needed and communicating inventory needs to management
• Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
Education
High school diploma
Booker T. Washington High School - Atlanta, GA
August 2010 to May 2014
Skills
• Military Experience (5 years)
• Employee Evaluation
• Strategic Planning
• Budgeting
• Leadership
• Adaptability
• Management (3 years)
Certifications and Licenses
CPR Certification
Secret Clearance
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