SECRETARY

Objectives

To obtain a position that allows me to utilize my knowledge and administrative skills while allowing an opportunity for professional as well as personal growth.

Experience

The Guest House at Graceland Memphis, TN

April 2019 – May 15, 2020

Gift Shop Attendant

Smile and greet every guest – thanking them upon exiting and extending an offer of return.

Ensures Gift Shop is kept organized, properly stocked and clean at all times.

Ensures that inventory items are restocked daily.

Knowledgeable about the merchandise and products available at the Gift Shop.

Assembles WOW Gift Bags for front desk personnel for the hotel’s guest.

Sells tickets through the Tessitura Network for the Tours of Graceland Mansion and the Graceland Exhibition Center.

Promote sales by using suggestive selling techniques (marketing).

Display all merchandise attractively to promote sales.

Handle all cash transactions as well as all credit card and room charge transactions accurately.

Balance reports - revenue sheets, including cash transactions, tax exempt and ticket sales.

Performed any other job related duties as assigned.

Shelby County Roads, Bridges and Engineering Memphis, TN

2016 – Present

Secretary

Use the WebQA complaint system to create and distribute electronic reports to managers based on the citizen’s concerns.

Enter all finalized data of reports from managers into the WebQA system.

Ordered all office supplies, organized supply room and maintained inventory of supplies.

Scan documents to the Administrators for data records.

Schedule meetings and reserve conference rooms for presentation, training and meetings.

Developed filing system for the office WebQA system reports.

Occasionally monitor the daily absentee reports when H/R personnel are absent

Scheduled interviews for new job applicants

Resolve customer complaints maintaining a positive, empathetic and professional attitude

Greet visitors and answer the multi-line telephone and gives information to callers or routes to appropriate staff.

Process, handle and distribute incoming and outgoing mail and all other correspondence (including electronic mail).

Customize office event flyers and the Environmental Program projects using Publisher

Shelby County Division of Public Works - Mayor’s Administration -CAO Memphis, TN

2011 – 2016

Secretary

Set up files and maintained the office filing system.

Opened, sorted and routed incoming mail, answered correspondence, including fax and email and prepared outgoing mail.

Maintained Director’s appointment schedule by planning and scheduling meetings, conferences, and teleconferences.

Maintained customers and employee confidence and protects operations by keeping information confidential.

Transmitted informative documents to customers, citizens and county employees via computer, mail, and fax.

Ordered all office supplies, organized supply room and maintained inventory of supplies.

Ensured functional operation of all office equipment

Welcomed guests and customers by greeting them, in person or on the telephone, answering or directing inquiries.

Composed letters, memoranda, etc., for the director’s and/or CAO signature.

Received invoices and arranged documentation for the payments.

Provided back-up for the Executive Secretary of Administration & Finance and Public Works, the Division of Community Services, and the Chief Executive Secretary of the Chief Administrative Office (CAO).

Provided backup for the Mayor’s Administration reception desk.

Created the Shelby County Listing for the Tennessee Government Officials Directory

Prepared Letters and Certificates of Appointments to the Mayors’ Committees

Orchestrated the set-ups including meals for the Shelby County Citizen’s University

Shelby County Division of Public Works - Director’s Office Memphis, TN

2004 – 2011

Clerical Specialist A

Welcomed guests and customers by greeting them, in person or on the telephone, answering or directing inquiries.

Opened, sorted and routed incoming mail, answers correspondence, including fax and email and prepare outgoing mail.

Maintains Director’s appointment schedule by planning and scheduling meetings, conferences, and teleconferences.

Set up files and maintained the office filing system.

Maintained customers and employee confidence and protected operations by keeping information confidential.

Compose letters, memoranda, etc., for the director’s review and/or signature.

Received invoices and arranged documentations for the payments.

Ordered all office supplies, organized supply room and maintained inventory of supplies.

Ensured functional operation of all office equipment

Provided back up for the Executive Secretary of Administration & Finance and Public Works and the Division of Community Services.

Searched periodicals for articles pertaining to the departments in Public Works and obtained a copy for the Public Works News Article scrapbook for the Mayor’s usage.

Supervised and trained all summer youth interns for the Mayor’s summer employment program that was employed in the Director’s suite.

Facilities Performance Group 2909 Southway Drive Memphis, TN

2000 – 2003

Receptionist

Monitored secured walk-in and drive–in gates as well as parking lots via closed circuit cameras.

Recorded and filed data daily, using the computer and other office equipment.

Received, sorted and distributed incoming correspondence.

Maintained conference rooms for scheduled meetings.

Effectively dealt with public, co-workers and outside agencies with tact and courtesy.

Developed an organized system to efficiently maintain the mailroom.

Education

2014-2017 Belhaven University Memphis, TN

Business Administration

2012-2014 Victory University Memphis, TN

Business Administration

2000 Urban League Training Center Memphis, TN

Certificate in Microsoft Package (includes Microsoft Word, Excel, Power Point and Access).

1999-2000 Messick Vocational Center Memphis, TN

Customer Service Representative

1989-1992 Shelby State Community College Memphis, TN

Food and Dietetics

1985-1989 State Technical Institute Memphis, TN

Hotel/Restaurant Management - AAS Degree

Other Training

2012 Spanish 101 for the Workplace Customer Service – Certificate

2017 Using Microsoft Windows 10 – Certificate - (New Horizons Computer Learning Center)

2019 Customer Response Management Training - Certificate

Awards and Achievements

Junior Achievement Appreciation Award

Shelby County Top Performer Awards

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