Technical Support Specialist
Resume:
Arturo Zarate
********@*****.***
Resume of Arturo “Art” Zarate
Summary of Qualifications:
A proven record of meeting business and technology objectives through the delivery of technical support and custom training solutions. Experience developing, delivering, and supporting solutions in the information technology and training arena for a variety of customers. Significant experience with multi-platform environments and migrations. Instrumental in developing insightful change management procedures and vision in both technical and business environments.
Professional Experience:
Barrister Global Services & Self-Employed
IT Technical Support Specialist (Various Clients) 05/23 - 08/24
Windows 7, 8 and 10. Perform Windows 8 and 10 imaging, Firmware updates, profile configuration and software installs for desktops, laptops, desktops and SP3s/SP4s for clients
Install of software and hardware support for client Home Depot
Inceed contracted to Coterra
IT Technical Support Specialist 10/21 – 04/23
●Windows 7, 10 and 11. Perform Windows 7, 10 and 11 imaging, Firmware Updates, Profile configuration and software installs for desktops and laptops.
●Served as primary software and hardware support technician.
●Supported Office 365 2016 Applications
●Imaging wipe and install Windows 10 and 11 on Laptops/Dell desktops
●Configured Office 365 Profiles
●Personal and Data Migration to Share drive
●Bios Manipulation
●Active Directory to provide all security access and password reset. Access to secure folders.
Barrister Global Services & Self-Employed
IT Technical Support Consulting (Various Clients) 09/19 - 09/21
Windows 7, 8 and 10. Perform Windows 8 and 10 imaging, Firmware updates, profile configuration and software installs for desktops, laptops, desktops and SP3s/SP4s for clients
●Install of software and hardware support for client Home Depot.
Self-Employment 9/19– 12/20
Worked with real estate investing with investment partners, fix and flip, wholesale, and rentals. Worked as an independent contractor with Doordash which persisted of food deliveries.
TEKsystems contracted to Humanscale
IT Helpdesk Technician I/II 03/19 – 8/19
●Served as primary software and hardware support technician.
●Supported Office 365 2016 Applications
●Imaging wipe and install Windows 10 on Laptops/Dell desktops
●Configured Office 365 Profiles
●Personal and Data Migration to Share drive
●Active Directory to provide all security access and password reset. Access to secure folders.
Elite Insurance Self-Employed
IT Technical Support 03/19– 02/20
●Served as primary software and hardware support.
●Supported Office 365 2013 Applications
TEKsystems contracted to Reed Group
IT Support Specialist 07/18– 3/19
● Served as primary support for Web-base applications Terminal Services, Leave Pro and AM
●Supported Office 365 2016 Applications
●Configure Cisco phones 7940, 7942, 8841 models
●Use Active Directory to give permissions Shared Folders and also for password reset
TEKsystems contracted to Ardent Mills Corporate
IT Operations and Technical Specialist 2/17- 7/18
Provide technical support for end users and Mill sites for desktop, laptop and Surface Pros 3 and 4 with Windows 7, 8 and 10. Perform Windows 8 and 10 imaging, Firmware updates, profile configuration and software installs for desktops, laptops and SP3s/SP4s for end users at Mill sites in the states and local end users. Perform printers configuration and installation on desktops for machines. Work with Active Directory, workstations, servers, installs of DHCP and DNS, networking, invoice systems and Citrix environment.
Comcast Cable Corporation 5/14 - 5/15
Data Center Engineer
Provide on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, and support and troubleshooting of technology equipment using Remedy, IPCenter and Aperture database. Assisted with Project coordination. Worked server builds and configuration, network equipment, network design, storage systems, and cabling servers and switches within the data center environment and network environment management.
CH2MHILL 2 /12 5/14
IT Support & Operations Technician Specialist
My position is entails working with the end-user for IT support as well as operational roles involved with provisioning and supporting local users and office IT infrastructure Windows 7 and Windows 13 applications, Windows 8, Active Directory,
Education:
Barnes Business College – AA Computer Technology
University of Denver DU – Cybersecurity
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