Office Assistant Customer Service

DINORA MACIAS

979-***-**** / **********@*****.*** / San Antonio, Texas

Dedicated and conscientious Administrative Office Assistant with extensive experience working in various fields providing exceptional administrative support. Possess a strong work ethic and passion for helping individuals in the community that cannot advocate for themselves. KEY QUALIFICATIONS

Proficient at Microsoft Office Leadership Skills Documentation Prioritize Tasks Build Professional Relationships Time Management Team Building Organization Bilingual, English and Spanish Easily Adaptable Cash Handling Problem Solving PROFESSIONAL EXPERIENCE 10/2022 - current

Pride PHC Services - San Antonio, Texas

Support Specialist

Timekeeping support includes 1 Field Supervisor and a client caseload of 150 making sure to meet deadlines.

Verify attendant schedules and/or client representatives according to visit maintenance Ensure attendants electronic visit verification compliance by documenting appropriate reason code in accordance to state, federal, contract, and regulatory requirements. Assist with training to ensure attendants fully understand processes and state mandated guidelines Report attendant absences to Field Supervisor to ensure backup services are provided. Tracking referrals and admissions meeting state deadline requirements. Ensure client scheduled are entered according to authorization. Maintain accurate and complaint documentation ensuring caseworkers or MCO Care Coordinator/Service receives case information in a timely manner. Print Client records

MMC Group – San Antonio, Texas 01/2021 – 05/2021 06/2022 – Present Customer Service Representative (Assigned to Workforce Solutions Alamo)

● Greet and properly screen customers visiting the center to ensure they are assisted with employment or program needs

● Assist customers with creating or updating their information in their Workintexas.com (WIT) profile.

● Interview customers to determine which job leads are most compatible with their skills, qualifications, and professional experience

● Provide job referrals and record services provided to the customer, in WIT during their visit

● Recommend and provide customers with information on center services and programs

● Ensure job fair and community resources information is available and given to inquiring customers

● Answer basic unemployment benefits (UI) questions, assist UI claimants with verifying their ID in IDME, and answer questions regarding the Texas Workforce Commission (TWC) website

● Scan, print, and fax information per customers’ request . Central Texas Finishers – San Antonio, Texas 07/2021 – 05/2022 Receptionist (Seasonal)

● Answered phones, took messages, and provided basic information regarding bids, employment, and services

● Maintained spreadsheet, recording employee man-hours and information for payroll purposes and distributed payroll checks to crew members

● Created invoices, made copies, prepared correspondence, distributed mail and made files

● Ordered office supplies, equipment, tools, and building materials MPSA – San Antonio, Texas 01/2019 – 01/2021

Site Supervisor

● Supervised a construction crew between 5 and 20 members, on the jobsite

● Ensured all tasks were completed according to the project guidelines and timeline

● Made sure equipment, tools, and building materials were unloaded and loaded back on the trucks before leaving the jobsite

● Adhered to company policies and procedures to ensure all safety measures were taken Chi St. Joseph – Bryan, Texas 08/2018 – 01/2019

Front Desk – Customer Service Representative

● Scheduled in-person and telephone appointments for patients

● Verified insurance, accepted payments, and provided information on services available to the patients at the clinic

● Handled front desk responsibilities as needed

Koppers – Sommerville, Texas 08/2014 – 07/2018

Office Manager

● Performed basic bookkeeping, HR, and customer service responsibilities

● Maintained monthly, weekly, and daily reports of all financial transactions, as well as maintained inventory control on supplies and equipment

● Negotiated with vendors for better pricing for services needed.

● Answered customers’ questions and provided information on policies and procedures

● Prepared and maintained spreadsheets and invoices, shipping and receiving, products, equipment, deliveries, and materials

● Scheduled deliveries and created “Bills of Lading” EDUCATION

G.W. Brackenridge High School – High School San Antonio, Texas VOLUNTEER WORK

Sanctuary of Praise – Aided the homeless

Unleashed Ministries – Distributed School Supply and Food YMCA – Fundraiser

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