Customer Service High School
Resume:
Charlene Bemah-Anokye
********@*****.***
Initiative-taking organized and focused professional who can work independently and collaboratively. Excellent customer service skills, able to communicate with diverse populations, strong attention to detail, ability to work efficiently in a fast-paced environment and problems solving skills. Knowledgeable in Microsoft Office, Windows, and the internet.
Work Experience
Job Coach/Work Experience Trainer June 2023 to Present Stars Shine LLC
Provide training to help the client learn the essential soft and hard skills of the work experience and/or the skills necessary to arrange and use transportation to get to and from the worksite.
Evaluating the customer for accommodations initially and as needs arise
Identifying client goals for the work experience
Student Employee Representative HISD March 2021 to April 2024
Facilitate personal resource development with high school SPED students including personal hygiene standards proper work attire, interview skills, resume writing, teamwork and communication assistance, money management, transportation training (i.e. riding metro bus).
Networks with local business and community leaders to gain knowledge of the job market in the community and help secure job sites for student placement.
Teaching Assistant Mirabeau B. Lamar High School September 2015 to March 2021
Assist the supervising teacher with student academic goals, by working with small groups of children or an individual child.
Assist the supervising teacher in the preparation of paperwork for the ARD/IEP process.
Collect and record data for completion of special education reports and documents.
Provide personal care assistance to students with severe disabilities as needed.
Education
Houston Can Academy - High School Diploma
University of Houston- Bachelors- EXP 2025
Certificates
Job Coach Skills Training- UNTWISE
DOT
Leasing 101
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