Team Member Customer Service
Resume:
Leah Zufall
Greencastle, PA *****
*********@*****.***
A position utilizing computer knowledge, organizational abilities, strong people skills, and strong leadership skills.
Areas of Strengths:
Organized and detailed-oriented Individual, excellent at analyzing situations for the best outcome; problem-solving skills.
• Record, organize, and communicate customer feedback to provide management with data for decision making.
• Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.
• Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.
• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
• Work well as a team member or independently.
• Resourceful, energetic, competent, multi-task and results-oriented. Authorized to work in the US for any employer
Work Experience
Food & Beverage Director
Maryland National Golf Club-Middletown, MD
January 2020 to October 2024
Supervised two departments consisting of 15-25 employees, while maintaining daily customer service with guests and members.
• Responsible for writing schedules and tracking employees availability.
• Daily money handling with cash drawers as well as daily deposits and safe counting.
• Opened and closed the building.
• Network and maintenance of Vendor relations, including weekly ordering and inventory. Monthly inventory counting as well.
• Assisted in the organization of events and outings, coordinating with multiple Department Heads.
• Interviewed, hired, and trained new hires, also cross-training current employees. Assistant General Manager/Shift Leader/Catering/Cook/Bartender/Server Ruby Tuesday's-Frederick, MD
June 1999 to January 2020
• Staffing, Schedule writing & Team member Management
• Training & Coaching new staff and cross-training existing team members
• Cash Management & Handling of Deposits
• Addressing Customer & Guest Service Concerns
• Truck ordering and Maintaining Store Inventory
• Promotions and Catering
Court Researcher
Wolfgang Research
March 2013 to March 2015
Collection of legal land and tax documents from multiple local court house locations. Submission of collected information done online for the clients. Education
Master's of Science in Criminal Justice Management/Business Administration University of Maryland University College - Adelphi, MD 2015
Bachelor's in Legal Studies/Business Law & Public Policy University of Maryland University College - Adelphi, MD 2012
Skills
• Food Service (10+ years)
• Shift Supervisor (10+ years)
• Crew Member
• Shift Lead (10+ years)
• Customer Service (10+ years)
• Team Member (10+ years)
• Guest Services (10+ years)
• Banquet Experience (4 years)
• Restaurant Experience (10+ years)
• Serving Experience (10+ years)
• Microsoft Office (10+ years)
• Catering (10+ years)
• Food Preparation (10+ years)
• POS (10+ years)
• Legal Research
• Bartending
• Restaurant Management
• Leadership
• Cooking
• Interviewing
• Pricing
Certifications and Licenses
ServSafe
March 2016 to March 2021
ServSafe Certification
Alcohol TIPS Certification
2023 to 2027
Alcohol Awareness TIPS Certification
Additional Information
Honors: *Dean's List - UMUC, 2009 to 2010 *Dean's List - UMUC, 2010 to 2011
Contact this candidate