Customer Service Patient Support
Resume:
Maria Theresa Mazzarese
Hollsopple, PA 15935
***************@*****.***
●SKILLS: Microsoft Word, Excel, PowerPoint, Access, type 70 w.p.m.
●Transcribing legal and medical documents
●Database Management (inputting records, printing reports, and labels)
●Processing of mortgage loans
●5 years customer service experience
Qualfon 1/23-Present Johnstown, PA
Sales/Customer Service for T-Mobile.
Assisted customers with products, and service related to their mobile phone service. Upgraded phones, added, and removed lines for customers.
Staffmark 4/22-11/22 Pittsburgh, PA
ConnectiveRx Contractor Assignment, Patient Support Representative
Enrolled patients in a patient support co-pay card program to help them pay for a specialty drug.
I assisted pharm techs with patient information, and helped with billing issues.
Automated-Health Systems 5/18-Present Pittsburgh, PA
Maryland Medicaid Enrollment Specialist
Assisted physicians, nurses, administrative assistants, and various medical providers in their enrollment process.
I guided with the attachment of the following documents: Medical license, DEA, Clia, along with other certifications.
I taught health care providers, and admins how to navigate the e-prep web portal. I Assisted with interpreting billing coding with the providers. The purpose was for regulatory compliance required by Maryland Medicaid.
I assisted with password resets, and guided editing of web based enrollment applications.
Software Galaxy Systems 10/17-2/18 Pittsburgh, PA
CVS Caremark, pharmacy clerk, I completed incoming calls, regarding prescription fax queue to ensure timely processing of prescription orders for Silverscript Members, verified all data on prescription for all part D members. Input medications, and medication allergies into patient profile.
Dialog Direct, 1/17-4/17 Pittsburgh, PA
Customer service agent
Set up accounts for family members to have prepaid calling with individuals who are incarcerated. Input payment information, and email receipt to customer. Over 100 inbound calls daily.
KForce, 8/16-9/16 Pittsburgh, PA
PNC Bank, Loan Specialist (short-term project filling in for sick employee)
Uploaded real estate appraisals to REX, noted in Lexi, also sent title documents to loan closing specialist.
Maxim Healthcare, Pittsburgh, PA 3/16-6/16 Pittsburgh, PA
United Healthcare, HARC, Welcome Calls to Iowa members, updated member information in Facets, and completed outgoing calls utilizing a dialer, and ingoing calls to members.
Staffmark, Pittsburgh, PA 10/15-12/15 Pittsburgh, PA
BNY Mellon short-term project, organized closed mortgage files for vault storage.
PNC Bank, Pittsburgh, PA 4/15-7/15 Pittsburgh, PA
Core Services Care Center
Professional customer service/sales promoted products for bank account, money market, Virtual Wallet, and savings account holders. (fielded over 100 calls daily)
US Tech Solutions, Inc., NJ 1/15-3/15 Pittsburgh, PA
Customer Service Representative: (Short-term project at PNC, Pittsburgh)
Input tax I.D.’s into Excel spreadsheet for trust beneficiaries, printed spreadsheets, e-mailed, and scanned documents.
P.H.E.A.A., Greentree, PA, 10/13-6/14 Pittsburgh, PA
Customer Service Representative: Assisting student loan holders with applying payment agreements, forbearances, and sending approval/denial letters when appropriate. Tracking all loans which are on hold, due to grace period, or in-school status via Excel spreadsheet.
UST Global, Coraopolis, PA 12/12-6/13 Pittsburgh, PA
Notary Scheduler: I scheduled homeowners for closings on loan modifications, located notaries, negotiated the fee. Specialty Staffing, (long-term assignment at Bank of America in Upper Saint Clair, PA) Uploaded screenshots for Bank of America mortgage modification homeowners, and pulled credit reports.
EDUCATION
Liberty University Online, Lynchburg, VA
Acquired credits toward a Bachelor’s Degree in Psychology
Kinyon-Campbell Business School, Brockton, MA 8/96-10/97
Acquired Business Diploma in Legal Assisting
U.S. Air Force Reserves, Westover AFB 4/88-11/90
Administrative assistant to pilots/navigators updated Air Force publications, maintained a database of service members, typed letters, reports, and memorandums.
Contact this candidate