Customer Service Food
Resume:
Derar Alnawafleh
Personal Information
Mobile: +962*********
Email: *********@******.***
Address: Wadi Musa, Jordan
Date of birth: 31st May 1988
Nationality: Jordanian
Marital Status: Married
Education
Bachelor Degree in Hotel and Tourism
Management
Al Zaytoonah University - Amman, Jordan
2012
Skills
Work
Team work
Organizational
Problem solving
Time management
Leadership
Management skills
Risk management
Customer service
Food Safety and Food Service
Safety Rules
Property Management
Personal
Communication skills
Self motivated
Creative thinking
Persistent & ambitious
Flexibility & Creativity
Languages
Arabic: Native (mother language)
English: Good (speaking, writing
and reading)
Profile
More than 7 years of experience in hotels and tourism camp. Skilled in customer service and food service. Seeking to development, looking to obtain a position in a well reputed hotel where I can utilize my skills and use my professional experience to provide quality customer service. Experience
Manager 1st May 2019 - Present
Bubble Luxotel – Wadi Musa, Jordan
Duties and Responsibilities:
Overseeing personnel, including receptionists, kitchen staff.
Monitoring employee performance and conducting regular evaluations to help improve customer service.
Collecting payments and maintaining records of budgets, funds, and expenses.
Welcoming and registering guests once they arrive.
Resolving issues regarding bubble services, amenities, and policies. Food and Beverage Manager June 2015 – April 2018
Damas Grill House & Juice Bar - Canada
Duties and Responsibilities:
Serving food and drink.
Food, hospitality and service industry.
Designing delicious and attractive menus and continuously making improvements.
Maintaining positive customer relationships, processing complaints, and responding to customer needs.
Food and Beverage Manager June 2014 – July 2014
Amra Palace International - Amman, Jordan
Duties and Responsibilities:
Designing delicious and attractive menus and continuously making improvements.
Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.
Adhering to the food and beverage budget.
Managing daily food and beverage operations.
Following food and safety regulations.
Manager March 2013 – Dec 2014
Moon Valley Tourism Camp - Amman, Jordan
Duties and Responsibilities:
Plan activities and allocate responsibilities to achieve the most efficient operating model.
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
Supervise work at all levels.
Receptionist April 2013 – Feb 2014
Petra Marriot Hotel - Petra, Jordan
Duties and Responsibilities:
Welcome and greet guests
Answer and direct incoming calls
Inform guests of hotel rates and services
Make and confirm reservations for guests
Ensure proper room allocation
Verify guest's payment method.
Training Courses
Successfully attended and completed the following courses:
Hotel and tourism management course.
English course.
Principles of hotel and resort management course. Derar Alnawafleh
References
• Damas Grill House & Juice Bar - Canada
Owner: Muwaffaq Al-Mannai
Phone Number: 416-***-****
• Petra bubble Luxotel - Wadi Musa, Jordan
Owner: Khaled Suleiman Al-Nawafleh
Phone Number: 009************
• Amra Palace International - Amman, Jordan
Owner: Ali Suleiman Al-Nawafleh
Phone Number: 009***********
• Petra Marriot Hotel - Petra, Jordan
Manager: Mahmoud Al-Falahat
Phone Number: 009***********
• Wadi Rum Night LUXURY Camp - Wadi Rum, Jordan
Owner: Khaled Suleiman Al-Nawafleh
Phone Number: 009************
Contact this candidate