Customer Service Supervisor

TARA BARNES

Louisville, KY *****

*************@*****.*** / 502-***-****

SUMMARY

Customer-oriented QUALITY ASSISTANT with 18-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Driven Customer Service Supervisor offers 18 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. SKILLS

Policy Enforcement

Continuous Improvement

Performance Evaluation

Issue Resolution

Team Development

Time Management

Records Management

Delegating Work

Positive and Constructive Feedback

Decision-Making

Work Prioritization

Team Building and Leadership

Service Delivery Optimization

Report Generation

Leading Team Meetings

Problem-Solving

Account Authorizations

Workflow Management

Customer Relationship Management (CRM)

Quality Assurance

Performance Management

Customer Service

Proficient in Microsoft, excel, PowerPoint

Expertise in sales

Cross-Functional Collaboration

Workforce Planning

Research and due diligence

Training programs

New Hire Training

Account Management

Schedule Coordination

Research ability

MS Office

Training and mentoring

EXPERIENCE

Customer Service Supervisor (Quality Assistant / Chilis Resturant - KY 05/2022 - Current Maintained the quality and timely manner that food was delivered to guest Assisted customers with product inquiries and resolving complaints promptly and professionally. Answered phone calls and responded to questions and concerns. Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers. Supervised and trained customer service staff to ensure excellent customer service delivery. TB

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Ensured all customer inquiries were handled in accordance with company standards and regulations. Evaluated employee job performance and motivated staff to improve productivity. Paralegal / Attorney Robert Chandler - Louisville, KY 03/2019 - 03/2020 Provided administrative support such as answering phones or scheduling appointments. Maintained client files according to established protocols. Maintained calendars for upcoming court dates or deadlines related to cases. Reviewed and organized legal documents, such as pleadings, motions, and briefs. Entered client data into microsoft work documents to manage records and customer relationships OCharleys / ServerLine CookBartender - Louisville, KY 05/2007 - 03/2018 Completed day-to-day duties accurately and efficiently. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to-face or through phone conversations. Assisted with customer requests and answered questions to improve satisfaction. Planned and completed group projects, working smoothly with others. Worked with cross-functional teams to achieve goals. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Maintained updated knowledge through continuing education and advanced training. Exceeded customer satisfaction by finding creative solutions to problems. Recognized by management for providing exceptional customer service. Delivered products to customer locations on time.

Maintained schedule of class assignments to meet deadlines. EDUCATION AND TRAINING

Associate of Science: Paralegal Studies 05/2013

ITT Technical Institute - Indianapolis - Louisville, KY

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