Internal Revenue Tax Returns

EXPERIENCE

Transcriber, Internal Revenue Service; Atlanta, GA — 1998-2018

• Tax Returns

• Clarify Information

• Available Data

• Ensure Compliance

• Initiate Action

• Necessary Repairs

• Route Correspondence

• Paper Documents

Electronic Engineer, AT&T; Atlanta, GA — 1981-2022

• Problem-solving. In a sense, all engineering projects are a form of problem-solving.

• Computer skills (IT skills)

• Technical knowledge

• Working under pressure

• Teamwork

• Creativity

• Analytical ability

• Communication skills

SKILLS

• Respond to inquiries and requests via telephone, email, and chat in a timely fashion

• Document all inquires, requests, resolutions, and follow-up tasks

• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

• Courteous and empathetic attitude

• Perform research to answer inquiries and requests

• Ability to work in fast paced environment

• Effective and efficient at navigating through systems and applications

• Self driven, motivated,

• Excellent phone, writing, and customer skills

• Excellent verbal communication skills

• Great attention to detail while working well under pressure YOLANDA BELL

678-***-****

****************@*****.***

308 Glen Forest Ct

Stockbridge, GA 30281

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