Customer Service Accounts Receivable
Resume:
Karleena Knight
Locust Grove, GA *****
**************@*****.***
Exceptionally hardworking and focused Office Admin with a superior work ethic and customer service skill set. Superb multitasker able to handle a high volume of simultaneous clerical office tasks with the highest degree of professionalism and accuracy. Self starter. Adept at fostering and sustaining cordial yet professional relationships with all coworkers, supervisors, and customers. Excellent communication skills. Easily picks up new information that needs to be learned for the position. Attention to detail. Experienced with Microsoft, Google, QuickBooks and Excell. Adaptable to new computer software. Authorized to work in the US for any employer
Work Experience
Accounts Receivable Specialist
Southern Exteriors-Jackson, GA
February 2024 to Present
• Apply all checks to the correct invoice.
• If the PO has not been invoiced contact projects and billing to create and add in quick books.
• Answered phones and collect payments through Acumatica and Quick Books
• Received payments through lockbox that were ACH and apply accordingly.
• Received electronic payments through multiple sites.
• Maintained a good rapport with customers. Sent aging reports for any open invoices.
• Handled the entire process of back charges incurred during installation of all building equipment.
• Great customer service skills, multitasking, self starter, team player
• Proficient in Excel, Quick Books and Acumatica. Financial Services Representative
World Finance Tax and Loan-Morrow, GA
November 2021 to February 2024
I guided customers toward upward credit mobility through good financial choices
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I provided top-tier service, assisting customers with questions, concerns, and product availability
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Explore financial possibilities with customers by identifying issues and finding solutions
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Address product driven needs (taxes, loans, etc.) and goal driven needs (improving credit, etc.)
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Support, collaborate with, and lean on the strengths and talents of your branch team
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Maintain strong customer relationships and build community within your branch
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Was interim manager for multiple branches. Made decision on whether to approve qualified applicants or to turn them down.
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Did collections, calling past due customers. Did skip traces and running their credit for any possible leads to collect. Called jobs and references to collect on an account
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Negotiated with applicants on terms and monthly payment. Customer Service Representative
Tanger Outlets-Locust Grove, GA
August 2020 to November 2021
TANGER OUTLETS
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create, maintain, and enter information into databases.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors and determine whether they should be given access to specific individuals.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• I maintained a positive, empathetic and professional attitude toward customers always.
• Kept records of customer interactions and transactions and communicated with customers through various forms.
Administrative Assistant, Extreme Biocare
January 2012 to June 2015
Manage workflow by assigning tasks to employees daily, ensuring that work is completed correctly.
• Implement and monitor programs as directed by management. Generate memos, emails and reports when appropriate.
• Maintain office supplies by checking inventory and order items.
• Respond to questions and requests for information.
• Answer incoming calls and assume other receptionist duties when needed.
• Prepare invoices, reports, memos, letters, financial statements and other documents Customer Service Representative
N VISION GLOBAL TECH
December 2008 to June 2009
SOLUTIONS
• Responsible for inputting lists of items, numbers, or other data into the computer, and completing forms that appear on the computer screen.
• Manipulate existing data, edit current information, and/or proofread new entries to a database for accuracy.
• Perform clerical duties such as typing, proofreading, and sorting mail. Customer Service Representative
FERRELL GAS
May 2007 to November 2008
Answer incoming calls from customers, taking orders, answering inquiries, handling complaints, troubleshooting problems, providing information, and convert inquiries into sales.
• Representing the business in the most professional manner.
• Research required information using available resources and tools.
• Provide customers with product and services information.
• Enter new customer information into administrative databases.
• Update existing customer information in administrative databases.
• Route calls to appropriate department when necessary.
• Identify and escalate priority issues when required.
• Resolve customer needs with minimal supervisory assistance.
• Document all calls information and transactions according to standard operating procedures. Education
HIGH SCHOOL DIPLOMA
LUELLA HIGH SCHOOL LOCUST GROVE - Locust Grove, GA June 2007
Skills
• Superior typing and data entry abilities
• Excellent familiarity with Microsoft Office
• Outstanding verbal and written communication skills
• Strong organizational and problem-solving skills
• High customer service abilities and instincts
• Great telephone and in-person courtesy skills
• Clerical Experience
• Databases
• Order Entry
• Administrative Experience
• QuickBooks
• Accounts Receivable
• Microsoft Outlook
• Proofreading
• Financial Services
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