Customer Service Collision Repair

JON STAPES

**** **** ******, *********, ** Tel: 515-***-**** ***.*.******@*****.***

Accomplished Leader with Expertise in Automotive Estimation & Repair Customer & Client Customer Service

Dynamic leader with strong knowledge of collision repair processes, repairs, & part replacement. Consistently capturing costs and client satisfaction.

Exceeding goals that inspire customers to view my employer as an industry leader and catalyst for success.

Computer Estimating Organization Measuring Systems

Budget Management Strategic Planning Customer Relations

Process Improvement Detail Oriented Diagnostic Systems

Professional Accomplishments

Tony Moro Collision, Des Moines, IA April 2020 – April 2024

Estimator

Provide collision repair estimates to customers and insurance companies.

Review and provide repair directions with repair technicians.

Order parts and organize material for each repair job.

Build relationships within the company for productive and successful outcomes for all customers.

Work as customer advocate includes being the voice of the customer.

State Farm, WEST DES MOINES, IA July 1992 – April 2020

Claims Estimator/Inspector, Select Service provider/Inspector

Inspect & Determine extent of collision damage using industry tools and software.

Guide customers through repair process and concerns.

Developed strong relationships with repair shops withing the state of Iowa.

Build relationships within the company for productive and successful outcomes for all customers.

Direct working relationship with customers and collision shops, both Collision and Select Service, providing review of State Farm repair estimates and inspections.

Education and Training

I Car Gold class certified

CCC, Mitchell, Auditex estimating repair software.

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