Customer Service Front Desk
Resume:
Larry Brown
Service and hospitality oriented
Knoxville, TN 37923
*********@*****.***
Knoxville, Tennessee 37923
Currently living in West Knoxville TN
Willing to relocate to: West Knoxville, TN - Louisville, TN Authorized to work in the US for any employer
Work Experience
Manager in Training
McDonald's Restaurant USA-Knoxville, TN
October 2023 to October 2024
Monitor food quality and training of new employees GSA
Extended Stay Hotels-Knoxville, TN
August 2014 to September 2023
Check guests in/out; balance reports and resolve guest issues. We have had a contest for the past 10 months and I have won 9/10 times. This contest is based off of times a GSA is mentioned in surveys submitted for exceptional customer service given.
Bluegreen vacations
Bluegreen resort-Pigeon Forge, TN
May 2021 to May 2022
Check in guests; resolve guest issues and monitor reports. GSA
Hampton Inn and Suites Sevierville TN
October 2020 to May 2021
Fully trained using Onq system; check guest in/out; resolve guest complaints. Night Auditor
Uptown Suites-Smyrna, TN
February 2018 to June 2019
Balance daily reports; check guests in/out; resolve guests issues. Ramp agent
Envoy Air
September 2017 to October 2017
Successfully completed my training but did not like the environment at Envoy Air. One employee was allowed to sag his pants that showed his buttocks. Lead Ambassador
Hyatt Place-Nashville, TN
March 2016 to August 2016
Monitor all guest reports; handle guest complaints; supervise and train front desk personnel Ticket agent for an international airline at BNA
Air Canada-Nashville, TN
June 2016 to June 2016
I could not get clearance but I am able to get clearance now as I worked for Envoy Air. Guest Service Agent
Doubletree Hotel by Hilton-Nashville, TN
September 2015 to February 2016
Monitor all guest related reports; handle guest complaints; left position due to working conditions. Guest Service Agent
Hilton Garden Inn-Nashville, TN
September 2014 to August 2015
AM lead; monitor all reports; trained new employees; on Q certified GSA
Extended Stay of America in Nashville, TN-Nashville, TN June 2014 to August 2014
I performed the night audit and worked 2nd shift.
Restaurant General Manager
Shoneys of Nashville-Nashville, TN
June 1995 to June 2005
Recruit and train management staff; maintain health and profit standards of restaurant. Obtained training restaurant status.
Director of Sales
Country Inn and Suites-Nashville, TN
September 1995 to August 2003
Monitor sales of hotel; direct the profit of hotel; train front desk employees on sales efforts PT Night Auditor
Hampton Inn And Suites-Knoxville, TN
January 2001 to March 2003
Perform end of the day reports
Restaurant General Manager
Krystal’s-Nashville, TN
May 1986 to June 1994
Recruit and develop staff. Managed first training restaurant without a drive through. Maintained profitable and health standards of restaurant.
Shopper scores always 90+. Training restaurant status achieved. Education
MS in Food Chemistry and Nutrition
Tuskegee University - Tuskegee Institute, AL
1977 to 1979
High school diploma or GED
Skills
• I am fully OnQ trained and certified.
• Cash Handling
• Billing
• Marketing
• Scheduling (10+ years)
• Customer Service (10+ years)
• Management (10+ years)
• Microsoft Word (10+ years)
• Outlook (10+ years)
• Night Audit (10+ years)
• Guest Services (10+ years)
• Night Audit
• Laboratory Experience
• Guest Services
• Front Desk
• Chromatography
• Leadership Experience
• Hotel Experience (10+ years)
• Hotel Management (10+ years)
• Supervising Experience (10+ years)
• Management Experience (10+ years)
• Upselling (10+ years)
• Gas Chromatography
• Microsoft Office
• Research & Development (9 years)
• Payroll (10+ years)
• Presentation Skills (10+ years)
• Spectroscopy
• English (10+ years)
• Restaurant experience (10+ years)
• Serving (10+ years)
• Budgeting (8 years)
• Recruiting (10+ years)
• Hospitality
• High-Performance Liquid Chromatography
• Communication Skills
• Microsoft Powerpoint
• Quality Control
• Microsoft Excel
• Sales
• Organizational Skills
• Hospitality management
• Employment & labor law
• Human Resources
• Administrative Experience
• Quality Assurance
• Computer Skills
• Cleaning
• Time Management
• Training & Development
• Project Management
• 29 years of experience
• Cost control
• Basic math
• Photography
• Cognos
• LMS
• Writing skills
Assessments
Administrative support professional fit — Proficient September 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have a passion to satisfy my guests.
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