Customer Service M D
Resume:
Andrea Gilbert
M.D., Dermatology
Palmdale, CA
***********.**@*****.***
Authorized to work in the US for any employer
Work Experience
M.D., Dermatology
LA Laser Center/ Dr. Taheri - Palmdale, CA
March 2015 to September 2018
Call patients with their biopsy results, schedule follow up appointments and or surgery appointments. Essential duties consist of cutting and pasting biopsy pages onto biopsy books, write results in book, upload biopsy results onto patient's charts, check biopsy sites pictures and consents, create and maintain cancer logs. Keep up with weekly calls and send final notices. Knowing and understanding the various procedures, CLIA proficiency. Contacting outside offices for patient records. Contacting inside and outside labs for patient's pathology reports. I was a delegator for Quest Labor for other employees.etc Code Enforcement
City Of Palmdale - Palmdale, CA
August 2014 to March 2015
Responsibilities
Creating files, sending letters, typing, printing, faxing, sending certified letters to customers, answer phones, help
customers that come in to verify information, investigate mailing address and owner of properties Accomplishments
I helped customers who were not where of how owning a property works when you make it a business works.
Skills Used
great customer service skills, computer skills, outlook, word, excel, phone skills Team Member Associate
Target - Bakersfield, CA
November 2009 to November 2011
Responsibilities
I would gather all my working equipment together.Which was z-racks, cages, flatbeds, pallet jacks, trash bags, box cutters.I worked in soft lines overnight team.We would set the floor up and start unloading the truck, separating boxes to the departments to which they go.Pull those boxes out with the pallet jacks and onto the floor.Once done unloading, start opening the boxes with the box cutters.Take off plastic off merchandise, sort out merchandise to its right location, push items to it right rack, shelve and tables.Clean up
area where you opened merchandise, boxes are put into cages and recycled, plastic wrap was thrown in trash
bags.Back stock items that needed to be back stocked. Accomplishments
My impact during the time at this job was I loved making our job that we do fun, fast and complete. Skills Used
Friendliness, Open communication with team leaders and team members, very important.Most of all you can before quick and safe.
Customer Service
Lane Bryant - Bakersfield, CA
April 2005 to April 2011
Responsibilities
I would work the cashier, take payments, open accounts, handle cash, check and credit cards.Answer phones
calls, check online orders, order items for customers online.Help customers to pick out the outfits needed, open
fitting rooms, groom tables, racks and walls, I worked back stock when freight was in.Filling ins on the floor.I've
done floor sittings, help close the store, open the store, run to bank for drop offs and bra measurements.Work
close with supervisors a management.
Accomplishments
My impact during my time at this job was very good customer service and how to really push myself to not be
shy.Working here was the best thing that ever happen to me.It change me a lot. Skills Used
Confidence, strong personality and strong minded and fast learner. Receptionist
Comfort Dental Kids - Bakersfield, CA
July 2007 to February 2008
Responsibilities
Front desk receptionist answered phones, pull charts, filed charts, set appointments, check patients in.I would
check patients eligibility before coming in for appointments.Copy, fax, print, typing, checking messages, create
charts, cleaning and throwing trash, helping Doctors with patients in back office. Accomplishments
Learning how to work with patients that were just children only, it was a great experience for patience. Skills Used
Answering phones, communication with patients and doctors, understanding the dental field as you go. Lead Receptionist
Western Dental - Bakersfield, CA
November 2006 to July 2007
Responsibilities
Check patients in and out, help patients to fill out paper work, Check eligibility with different insurance.I would
explain the dental payment plans.Answer phones, schedule appointments, file charts, pull charts, set packets
together, copy, fax, take payments, credit cards, cash.Call patients to pick up dentures, spacers, whiten kits .Call
patients to remind them of appointments and renewal appointments.I was in charge of safe, pick ups.Greeting
patients as they walk in, I trained new receptionist.Worked very close to manager. Accomplishments
I learned how to take on a lot of responsibilities.Work in a fast environment and to multitask. Skills Used
Working fast, learning quick, communication with doctors, managers and patients.Speaking spanish as second
language helped a lot .Keeping yourself professional. Education
High school or equivalent in Dipolma
Foothill High School (which at this time I have not completed) - Bakersfield, CA 1996 to 1999
Skills
• Self motivated,communication, Ability to work under pressure, conflick Resolution, Organized, Team Player
• Scheduling, filing,printing, faxing,scanning,mailing, emailing
• Outlook, EMA, Nex Gen, Quest lab, Care 360, Excel
• Data Entry
• Microsoft Office
• Microsoft Word
• Clerical
• Customer Service Skills
• Inventory
• Microsoft
• Management
• Receptionist
• Scheduling
• Filing
• Organizational Skills
• Billing
• Microsoft Outlook
Assessments
Receptionist — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Working with MS Word documents — Completed
November 2019
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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