Human Resources United States

ERICA RAGIN

Augusta Metropolitan, ***** Grovetown - United States.

**************@*****.*** / 912-***-****

SUMMARY

Experienced HR Business Professional with a strategic focus and proven results in HR. Seeking a Human Resources role to leverage expertise in HR operations, talent management, and employee relations. Proactive and detail-oriented, adept at optimizing processes for organizational success. Eager to contribute to a dynamic environment, fostering positive cultures and supporting growth. Ready to bring a wealth of experience to drive efficiency and excellence.

SKILLS

• Leadership.

• Training and Development.

• Strategic Planning.

• Policy Development.

• Conflict Resolution.

• Communication.

• Employment Law Compliance.

• HRIS (Human Resources Information System).

• Adaptability.

• HR Metrics and Reporting.

• Resilience.

• Labor Relations.

• Emotional Intelligence.

• Flexibility.

EXPERIENCE

Human Resources Consultant TTX Company – North Augusta, SC, United States 04/2024 – Present

• Organize and maintain personnel records, purging files, ensuring accuracy and confidentiality.

• Update personal information in HRIS systems.

• Assist with development and promotion of wellness campaigns, as well as schedule and organize benefits events such as Health Fairs, and Biometric Screenings Coordinate and schedule interviews, orientations, and employee engagement/company events.

• Handle various administrative tasks to support the HR department.

• Experienced with eRailsafe (Background Check systems for National, Federal, and Local areas).

• Experienced with Oracle Fusion Cloud Applications; Applicant hiring; Person Management; Promotions; Onboarding; Offboarding; Training; Transfer of Employees and Terminations.

• Experienced with updating employment information; Recruiting and Indeed Application Review.

• Experienced with Equifax and verification of I-9 information; Workforce Time (Payroll); Sharepoint (eSHIFT); and Filing management.

• Prepares and manages all new hire documentation to include but not limited to offer letters, pre-employment documents, background checks, drug screens and benefit enrollment.

• Conducts new hire orientation.

• Responsible for I9 and E-verify compliance.

• Assists with administration of employee transfers, promotions, and benefit changes.

• Maintains confidentiality of HR information, compensation and employee’s personal information.

HR Business Advisor / Automatic Data Processing, Inc. – Augusta, GA, United States. 10/2022 - 08/2023

• Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

• Utilized HR metrics and analytics to assess the effectiveness of HR programs and initiatives. Provided data-driven insights to support strategic decision-making.

• Designed and executed talent management programs, including performance management, career development, and leadership training initiatives.

• Adhered to internal policies and procedures in an effort to minimize risk and liability to ADP and able to transition between a wide variety of HR competencies quickly and proficiently.

Human Resources Assistant / IBM/Department of Commerce – Washington, DC United States. 03/2022 - 07/2022

• Drove the recruitment, special hiring authorities, adjudicating applications to determine veteran's preference, retention, development, reward, and management of employees.

• Ensured precision in employee records for confidentiality compliance and handled HR documentation, including contracts and status changes.

• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

• Contributed to the oversight and daily management of talent operations, encompassing recruiting logistics, communication, employee records, documentation processing, and report preparation. Supervising Agent / TWA, The Weatherspoon Agencies LLC. – Duluth, GA, United States 12/2020 - 02/2022

• Provided extensive product presentations with strong customer service skills, allowing for strong report building, confidence in overcoming objections, and helped to develop new agents.

• Cultivated and maintained strong relationships with clients, addressing inquiries, and ensuring high levels of customer satisfaction.

• Continued to service customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, and ACA (Affordable Care Act) updates.

• Organized special events such as team building activities that promote collaboration among colleagues. Benefits Consultant /

AFLAC. - Augusta, GA, United States 03/2020 - 12/2020

• Provided effective customer service, including answering routine, and incoming phone calls.

• Negotiate and secure favorable terms with insurance providers, vendors, and other service partners to maximize cost-effectiveness and value.

• Helped business owners ensure their employees could receive direct cash benefits (unless assigned otherwise) should covered medical events occur.

• Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.

Accounting Technician / Nutrition Care Division -DDEAMC. - Augusta, GA, United States. 06/2016 - 12/2016

• Compiled and maintained various logs used in preparing monthly activity reports (purchases, revenues, headcount, ward box lunch roster, ER box lunch roster, Ambulatory Patient Visit (APV) meals, Automated Staffing Assessment Model (ASAM), benchmark report.

• Facilitated internal and external audits by providing documentation, explanations, and assisting in the implementation of audit recommendations.

• Posted data to NMIS/Computrition and to the Database Commitment Accounting System (DCAS) on a daily basis.

• Interpreted complex financial information to provide accurate advice to management team members regarding cost savings opportunities.

Lead Human Resources Assistant / Warrior Transition Battalion - Augusta, GA, United States. 08/2010 - 06/2016

• Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

• Played a key role in managing employee relations by addressing inquiries, resolving issues, and fostering a positive work environment.

• Analyzed training needs to design employee development, language training, and health and safety programs.

• Supported recruitment with resume screening, interview scheduling and candidate job offers.

EDUCATION AND TRAINING

Bachelor of Arts: Human Resources Management 12/2012 Ashford University - San Diego, California.

Associate of Arts: Business Technology 12/2006

Leeward Community College - Pearl City, Hawaii.

REFERENCES

References available upon request.

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