Customer Service Services
Resume:
Mohamed Omar
Professional
Columbus, OH *****
*********@*****.***
Good communication skills, outstanding customer services experience, grew up in sales since birth. Peoples person multi diversity, team player, 1st 2nd 3rd party collection experience. Alot of office work. And have body nd painting experience in automotive. Speaks Somali, swahili, Arabic and 2 other village languages very smart and can adop to anything very quickly. Just wanted a change in my career nd i have chosen to bring my talent and expertise to the company Willing to relocate to: Westerville, OH - Columbus, OH Authorized to work in the US for any employer
Work Experience
Dispatch Manager
Prauge enterprice-Columbus, OH
March 2010 to Present
Inbound nd outbound in calls to communicate between drivers and brokers, insuring loads being booked nd meeting with drivers guide line to insure routes being complete in safely and professional manners Education
Associate in Business
Ohio State University Agricultural Technical Institute - Columbus, OH June 2003 to 2006
Associate
Bachelor's degree in Business
Skills
• Logistics
• Microsoft Outlook
• Multilingual
• Office Administration
• Communication Skills
• Auto painting (5 years)
• Commercial driving (10+ years)
• Auto Body Repair
• Automotive Repair
• Microsoft Office
• Interpretation
• Translation
• Computer Operation
• Detailing
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Auto Estimating
• Vehicle Maintenance
• Brake Repair
• Mechanic Experience
• Buffing
• Merchandising
• Office Management
• Driving
• SAS
• Retail sales
• Customer service
• Manufacturing
• Math
• Heavy lifting
• Typing
• Sales
• Restaurant experience
• Cash handling
• Tractor-Trailer
• Freight Experience
• Welding
• Oil Change
• Mechanical Knowledge
• Leadership
• Sign manufacturing
• Management
• Financial acumen
• Conflict management
• Computer skills
• Data entry
• Negotiation
• Delivery Driver Experience
• Time Management
• Microsoft Powerpoint
• Dealership experience
• Automotive diagnostics
• Automotive repair
Languages
• Swahili - Expert
• Arabic - Fluent
• Somali - Expert
Awards
King of 2nd & 3rd shift
June 2003
1. Call center supervisor
2. Specializing in escalated calls
3. Outstanding customer service
4. Communication skills
5. Team player
6. Account management
Certifications and Licenses
Class A CDL
Driver's License
Assessments
Warehouse shift leader — Completed
June 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Completed
Sales fit — Proficient
June 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Completed
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Management & leadership skills: Planning & execution — Proficient November 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Customer service — Completed
May 2022
Identifying and resolving common customer issues
Full results: Completed
Inside sales — Completed
May 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Recruiting — Completed
October 2022
Managing the candidate sourcing and selection process Full results: Completed
HR: Compensation & benefits — Completed
January 2023
Knowledge of compensation and benefits programs
Full results: Completed
Scheduling — Completed
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Basic computer skills — Proficient
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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