Customer Service Social Media
Resume:
Jenessa Castillo
Hello
Victorville, CA
***********@*****.***
Hardworking employee with huge potential and promising growth. Determined to get the job done correctly and accordingly. Has very high expectations for oneself and thrives off success. Great communication skills and can adapt to environments quickly. Able to work with a team or fly solo. Fit right in to any environment from fast pace to slow and steady. Extremely quick learner, so any necessary training will be a breeze. I have built my own small company from the ground up, I engaged with customers 1 on 1, Partnered with others, Marketed my products across social media platforms and Designed my own logos/digital art to draw customers into my store or products. Working on my own business solo has given me plenty of very useful insights which are listed as my skills below. Ive delivered smiles and guaranteed customer satisfaction to hundreds of people. If you need someone who is eager to learn, excited for new opportunities and knows exactly how to get the job done then I believe I am the perfect candidate for you and your company.
Work Experience
Telemarketer/Sales
SunPath+-Victorville, CA
July 2024 to September 2024
I worked here briefly but had to quit due to medical issues and having doctor visits clash with my schedule. While employed I believe my employer would agree that I was hardworking and eager to get the job done. I put my best foot forward and believe I gained new experience. I am a quick learner and can meet proper deadlines. I can read from a script and speak confidently and efficiently have all the information necessary.
Sole Proprietor
Hin Hamper-Remote
September 2019 to October 2023
I sold clothing items, accessories and shoes. I dealt with customers practically 24/7 and all on my own even under pressure and busy times. I am able to handle multiple customers at once, negotiate and handle money. I had over 500+ 5-star reviews and all happy customers Education
High school diploma
Adelante High (Continuation) - Victorville, CA
October 2019 to February 2020
Skills
• Time Management
• English
• Organizational Skills
• Communication Skills
• Basic math
• Cooking
• Project planning
• Leadership
• Fast learner
• Adaptable
• Digital art
• Writing skills
• Sewing
• Sewing machine
• Flexible scheduling
• Creative
• Team building
• Art
• Task prioritization
• Critical thinking
• Professional
• Problem solving
• Project management
• Budgeting
• Microsoft Office
• Presentation skills
• Social media management
• Travel planning
• B2C
• Business development
• Retail sales
• Product marketing
• Telemarketing
• Graphic Design
Assessments
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Dog & cat groomer — Proficient
June 2024
Dog and cat grooming in a salon setting
Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
May 2024
Identifying and resolving common customer issues
Full results: Proficient
Cooking skills: Basic food preparation — Proficient October 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Warehouse safety — Proficient
October 2023
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
May 2024
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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