General Manager Customer Service
Resume:
Stephanie Aviles
Scottsdale, AZ *****
***************@*****.***
I definitely leave my mark on anything I come across because I will do and give my all at anything I put my mind to. Both my current & previous employees will tell you how great of a boss I truly am. Being a General Manager is what I’ve worked so hard for, for many years so I can show you better than I can tell you.
Work Experience
General Manager
La Quinta Inn & Suites-Phoenix, AZ
May 2024 to Present
• I was transferred from 3 palms after 5 years of being with the company to La Quinta and I’m considering another company due to the distance and travel time I put in daily. I’ve renovated a whole unit of 50 rooms we still have 2 more units to go. I’ve replaced all the bad characters with the new characters them with the good, I’ve Implemented late check out fees and early check in fees, I’ve done it all here at this hotel. I’m searching for a career closer to where I reside now in Scottsdale. Being a General Manager is my heart and I hope to share it with your company as well. My desire and willingness to take on anything that comes my way is my strong suite for sure.
• The following day-to-day qualifications, in retrospect, are for both my current and previous job histories:
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business
• Mentored and coached employees to develop their skills and advance within the organization
• Developed comprehensive training programs for new hires ensuring smooth onboarding process General Manager
3 Palms Hotel-Scottsdale, AZ
September 2020 to May 2024
I’m looked up to and well respected beyond measure. My employees see me as someone who knows exactly what they do on a day-to-day basis because that’s where I started off as a housekeeper almost 6 years ago.
I’ve walked their shoes before and there is nothing I can’t do at that property. I have experience in bookkeeping, filing, typing, chargebacks, payroll & purchasing. I give my all to my company because I’m passionate about what I do and my role as the General Manager. Education
Maricopa High School - Maricopa, AZ
Skills
• Payroll management (3 years)
• Recruiting (3 years)
• Typing (3 years)
• Assistant Manager Experience
• Operations Management (3 years)
• Bookkeeping (1 year)
• Microsoft Word (3 years)
• Payroll (3 years)
• Accounts Receivable
• Retail Sales
• Financial Report Writing
• Procurement
• Merchandising (3 years)
• Human Resources
• Purchasing (3 years)
• Inventory Control (3 years)
• Management (3 years)
• Sales Management
• Guest Services (3 years)
• Team Management
• Conflict Management
Additional Information
CURRENT EMPLOYER:
• SID SPATEL
• spatel@Tristarhotels. com
Contact this candidate