Child Support Front Desk

CINDY LANSBERRY

Tallahassee, FL ***** 850-***-**** ***********@********.***

PROFESSIONAL SUMMARY

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Twenty-eight years of varying services with the State of Florida, promoting up throughout my career. Diligent worker with strong communication and task prioritization skills. SKILLS

• Excellent Organizational skills

• Excellent Work Ethics

• Ability to Prioritize Work Load

• Listening skills and problem solving

• Excellent customer services follow up skills

• Excellent Telephone skills

WORK HISTORY

Office Clerk/Receptionist, 11/2021 - Current

Wakulla Pregnancy Center – Crawfordville

• Provide clerical support to the Executive Director

• Assemble patient packets including intake, HIPPA, and available social services.

• Greet new and follow up clients

• Receive tangible donations for the Butterfly Boutique. Front Desk Receptionist, 07/2012 - 07/2013

Hematology Oncology Solutions – Tallahassee, FL

• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Checked patient insurance, demographic, and health history to keep information current.

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Managed multi-line phone system and pleasantly greeted patients.

• Maintained current and accurate medical records for patients. Tax Collector Revenue Specialist II, 01/1997 - 01/2008 State of Florida Department of Revenue – Tallahassee, FL

• Worked in Central Registry for Child Support Enforcement

• Maintained knowledge of other state's and countries child support laws for reciprocity

• Processed court ordered child support

• Worked with the IT department to develop and implement new processes that improved child support collections

• Calculated arrearage and current support for correct payment for the children of the state of Florida. Senior Clerk, 01/1989 - 07/1997

Florida Department of Health and Rehabilitative Se – Tallahassee, FL

• Worked in Medicaid provider relations

• Answered call center line for Medicaid provider relations

• Assisted processing Medicaid claims

• Helped resolve Medicaid provider billing discrepancies and coding inconsistencies resulting in payment of claims

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