Customer Service Front Desk
Resume:
KIZZA BEATRICE
Professional Summary
Contact
Address:
P.O.BOX 7176, Kampala
Phone:
Email:*************@*****.***
Career Objective
To be a part of a reputable
organization that will provide me
with an opportunity to utilize my
communication, problem-solving
and analytical skills to achieve the
targets and effect organizational
growth and success.
Skills
Customer service
Communication and
interpersonal
Analytical and Organization
Time management
Office tools: Word,
Excel, PowerPoint
Dedicated, results oriented, self-motivated and trustworthy with a keen eye for detail and the ability to effectively multi-task. I enjoy being part of a successful and productive team, and can thrive in a highly pressurized and challenging working environment.
Professional Experience
Administrator - (July 2013- April 2024)
Kandy Agro products company
Managing the overall operations of kandy business ranging from human resources management, financial management, supply chain management and customer relations.
Key responsibilities
Purchasing of working materials, supervising workers, records management, work distribution, transport coordination and also manage welfare of employees.
Managing customer anger, managing customer expectations
Managing customer compliments and complaints, collecting orders and picking payments
Customer care Advisor– (April 2013
-June 2016)
Ison bpo organisation
Collaborate with team members to deliver high quality customer service tasks and support the company’s administrative work to ensure a positive customer experience.
Key responsibilities
Provide top level service to all visitors, ensure they are informed of meeting time.
Direct external communication to proper channels, including daily telephone, email and walk in customers.
Support organize all communications both internal and external, organize mailing lists for potential clients.
KIZZA BEATRICE
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages and correct any incompatibilities.
Resolving discrepancies in information and obtaining further information for incomplete documents.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.
Receive all letters and packages, and distribute them to their appropriate departments
Verifying customer details for mobile money registration and kyc.
Review customer data for deficiencies, errors
and correct any incompatibilities.
Resolving discrepancies in information and obtaining further information for incomplete documents.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.
KIZZA BEATRICE
Key Accomplishments
- Achieved all targets as concerns
productivity or ticket efficiency
-Recognized as one of the best
performing employees in two
consecutive quarters.
-Improved communication skills
Business center Attendant
Munyonyo common wealth Resort (Dec 2012-March 2013) Key responsibilities
Managing the general administration of the front desk management, do all the necessary secretarial duties that included printing, photocopying, scanning, laminating among others.
Answer all client questions and incoming calls.
Provide top level service to all visitors, ensure they are informed of the resort activities.
Receive all letters and packages, and distribute them to their appropriate departments
Support organize all communications both internal and external, organize mailing lists for clients.
Track and order office equipment and supplies.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.
nsure that office equipment is in good shape and well serviced. Training experience
Counselor Trainee
Kiruddu buziga health center (Aug-2011-Nov 2011)
Key responsibilities
Register patients at the outpatient department.
Pretest counseling.
Posttest counseling.
HIV testing and counseling.
Sensitizing people of how to live a healthier life and how to control HIV AIDS.
Distribution of drugs.
Follow up on patient’s appointment.
Community out reaches.
KIZZA BEATRICE
Interests
Watching Movies
Traveling
Listening to gospel music
Praying
Languages
English-Full Professional
Runyakitara (Lunyoro,
Education
Bachelor’s degree of arts in social sciences -2012, Kyambogo University
Uganda Advanced Certificate of Education-2008,
Kisubi high School
Uganda Certificate of Education –2006
kisubi high school
References
Rutooro, Runyakole and Rukiga-
Medium Proficiency
Luganda-Native proficiency
1. Bazaale Charles
Doctor
Kiruddu health
centre
**************@*****.***
Tel: +256-***-***-***
2. Nakayiwa
Juliet
Supervisor
Ison bpo organization.
*********@*****.***
Tel: +256-***-******
.
Contact this candidate