Customer Service Technical Support
Resume:
Yonas Araya
Washington, DC
***********@*****.***
Summary Highlights
Customer Service: Clear Verbal Communication skills, Clear writing skills, Problem-solving, High-volume phone and email answering.
Technical support: installing & configuring computer hardware, software, and networks.
Excel Interfacing: performing basic calculations with formulas and functions, professionally formatting spreadsheets, and creating visualizations of data through charts and graphs.
Office 365 Administration: deployment, troubleshooting, and security & compliance.
Work Experience
Member Service Representative
ID.me - McLean, VA
January 2019 to Present
Answering high volume calls and emails.
Communicating, Providing timely accurate and efficient service to customers via email and live chat.
Administrating office support
Following up with new accounts and customers
Maintaining members file in a database
Handling Ticketing and escalate issues to management as needed
Working with other members to troubleshoot verification issue, research and provide a working solution.
Assisting in documentation and playbook updates as necessary
Help desk and Customer Service
Bethany Christian Services
May 2015 to December 2018
Provided IT phone support to end-users by resolving technical issues and customer service.
Maintained Windows computers and peripherals, including all configuring and monitoring.
Installed over 100 desktop computers during a company-wide upgrade.
Improved the overall network capabilities by 18% through designing and implementing new connectivity network configurations.
Handled all desktop support issues, Conference room set up for meeting.
Install and uninstall company application.
Commended by management for exemplary troubleshooting skills.
Interpreter/Translator
Liaison Linguistic
November 2013 to December 2019
Served as Medical Interpreter at hospitals, emergency rooms and clinics.\
Served as Legal translator/ interpreter in courts.
Grew client list 5 to 30 though robust word of mouth.
Received an average 85% customer satisfaction rating to date, 15% higher than company average.
Account Payable Clerk
Standard Parking Plus
February 2010 to May 2015
Handle 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
Code and enter AP Invoices into an accounting system for immediate processing.
Reconcile vendor statement and resolving all discrepancies through regular communication.
Facilitate vendor and contractor payment process via check; ACH; and wire methods.
Education
Associate of Interpersonal Communication
Grand Rapids Community College
Associate degree in Information Technology
Merit America
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