Business Development Human Resources
Resume:
Vanessa Arroyo-Cardenas
Santa Ana, CA *****
*****************@*****.***
Summary
Seasoned CEO with proven leadership skills and track record of driving organizational growth. Experienced in strategic planning, business development, operational management, and team leadership. Notable success in capitalizing on new business opportunities, increasing profitability, and managing business relationships. Instrumental in achieving corporate goals through hands-on involvement in all aspects of business operations.
Skills
Financial Acumen
Crisis Management
Sustainable business models
Innovation management
Inspirational leadership
Succession Planning
Talent Development
Operational Excellence
Channel Management
Systems Organization
Revenue Growth
Business Administration
Operations Management
Change Management
Human Resources
Marketing and Advertising
Program Oversight
Solution Innovation
Resource Utilization
Regulatory Compliance
Strategic Planning
Business Planning
Staff Management
Process Improvement
Economic Analysis
Brand Management
Talent Recruitment
Organizational Development
Financial Leadership
Contract Negotiation
Service Delivery Oversight
Profit and Loss Management
Analytical and Critical Thinker
Operational Efficiency
Employee Coaching
Systems Thinker
Budgeting and cost control
Defining company vision
Self Motivation
Community Outreach
Attention to Detail
Negotiation Tactics
Business Consulting
Quality Assurance
Sales Growth
Approachable leader
Sales Leadership
Budgeting and forecasting
Change and Growth Management
Risk Management
Innovative and Visionary
Time management abilities
Business strategy
Problem-solving abilities
Business Acumen
Problem-Solving
Experience
June 2003 - October 2017
Arroyo's Party World - Anaheim, California
CEO
Developed and implemented strategic business plans to increase company profitability.
overall direction and leadership, making major corporate decisions, serving as the public face of the company, managing the company's finances, overseeing the work of Employees and the management of the company's employees, and focusing on the company's growth.
August 2008 - May 2010
Galkos Construction - Huntington Beach, California
Lead Telemarketer
Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted daily meetings with telemarketers to review performance metrics and provide guidance for improvement.
Created and maintained detailed records of customer interactions, feedback, orders, returns, and complaints.
Maintained contact with existing clients via phone calls or emails to build relationships while also acquiring new leads through cold calling efforts.
Assisted with forecasting call volumes based on past results as well as upcoming events or promotions.
Followed up on sales leads through outbound calling.
Maintained and recorded customer information in database.
Handled inbound telephone calls from interested customers.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Provided timely, courteous, and knowledgeable responses to information requests.
Achieved established sales targets by generating new customer accounts.
Developed new leads each day at or above quotas.
Collaborated with new customers to give details about company offerings.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Networked to build client base and promote products to new and existing clients.
Documented sales call data in company software.
Provided in-depth training on product knowledge, sales techniques, customer service practices, and telephone etiquette.
Cultivated strong relationships between customers and the organization by responding quickly to questions or concerns raised during conversations.
Education and Training
May 2000
Magnolia High School Anaheim, CA
High School Diploma
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