Front Desk Agent
Resume:
Tiffany Hayden
Kennedy, AL *****
*****************@*****.***
Willing to relocate to: Tuscaloosa, AL - Birmingham, AL - Houston, TX Authorized to work in the US for any employer
Work Experience
Front Desk Agent
COURTYARD MARRIOTT HOTEL-Tuscaloosa, AL
July 2024 to Present
• Guest records maintenance, verification of credit/debit card payments for reservations
• Checked guests in and out for arrival and departure times
• Executed high demands of guest hospitality, customer service and high levels of professionalism
• Answered phone calls and responded to guest emails through Marriott Bonvoy employee access profile
• Stored luggage, arranged disability transportation, and communicated with guests on Tuscaloosa City's attractions.
Production Operator
ABC Technologies-Gallatin, TN
August 2023 to June 2024
• Moved packages to the correct location for shipping and inspected customer items ensuring that the right products were not damaged or missing
• Assembled interior plastic vehicle components for Honda, Hyundai, Acura and Toyota
• Recorded material information on scrap sheets and calculated machine downtime
• Searched for items on storage shelves or in rooms using barcodes and serial numbers with a locator scanner
• Performed housekeeping tasks in assigned area, team work and executed leadership qualities
(initiative, positive attitudes and professionalism) Front Desk Agent
Fairfield Inn and Suites by Marriott- Eastchase Pkwy-Montgomery, AL January 2023 to July 2023
• Greeted and welcomed guests with a warm smile
• Managed online and telephone reservations
• Checked guests in and out on a regular basis
• Answered guest questions and addressed complaints with kindness, patience and calmness
• Frequent sorting of emails, distributed hotel room keys to guests and provided thorough explanations of hotels amenities including complimentary breakfast hours Unit Assembler
MaxHome, LLC-Sulligent, AL
November 2021 to December 2022
• Manufactured quality products, undertook responsibility in luxury furniture assemblage material onto correct wooden frames
• Executed detailed blueprint instructions ensuring products were created in good condition
• Trimming of parts without causing defects
• Assuring of effective Quality Standards in assembly convoy
• Use of production tools such as screwdrivers (flatheads, Phillip heads) drawer machines, staple guns, hammers and drills and ice picks
Machine Operator/Material Handler
GRAMMER INC-Shannon, MS
January 2020 to December 2021
• Inspected BMW and Mercedes interior vehicle components
• Assisted with inventory management, calculated and documented total defected automobile parts
• Stock management
• Lifted 50 lbs of plastic material into waste buckets for housekeeping management
• Proficiency with basic warehouse operations, such as completing tasks on time, assisting employees when necessary, and quickly distributing material out for customers Inbound Call Center Representative
SITEL Inc-Hamilton, AL
January 2021 to October 2021
• Assisted in resolving recurring complaints by analyzing reports and identifying major processes to cease declination of client satisfactory
• Reached a 10% increase of newly customer NPS scores
• Maintained multiple customer accounts with confidential information which included cancellations of home installations, and paid subscriptions
• Answered questions regarding marketing products and services while offering information on related brands
• Saved $5,000 in operating costs in the first 60 days by repairing and servicing tech installation equipment
Lead Brand Ambassador
Old Navy, G.A.P., Banana Republic-Miramar Beach, FL August 2018 to December 2019
• Provided excellent customer service provision
• Lead cash handler
• Managed stock control, conducted inventory assessments and executed skill knowledge in customer product returns, and exchanges with efficiency
• Leadership (represented the company with a professional, positive and astute demeanor)
• Transported materials to and from marketing events Gift Shop Sales Associate
Cracker Barrel Old Country Store-Columbus, MS
January 2018 to July 2018
• Perfected the privacy, security and safety of our customers
• Executed knowledge of content design and completed the gift shop layout design task for the upcoming seasons
• Personalized interpersonal connections and trained new onboarding candidates for Sales role
• Welcomed customers in on a frequent basis
• Answered customer, and guest inquiries
Team Member
McDonald's-Vernon, AL
January 2015 to July 2017
• Proficient Cash Management
• Issued customer receipts and correct change from the restaurants advanced POS System Monitoring software
• Executed precognitive knowledge of computer technology operations in ways to add satisfactory reviews by customers with the use of shortcuts and faster ordering methods
• Prepared customer meals and beverages, and assisted with front and back drive-thru
• Awarded #1 Customer Satisfactory in the District for outstanding hospitality Education
Technical Degree in Information Technology/Mobile Security Shelton State Community College - Tuscaloosa, AL
August 2021 to Present
Associate's Degree in General Studies
Bevill State Community College - Fayette, AL
July 2016 to May 2018
Skills
• Microsoft Power Point
• Goal-oriented
• Creative
• Easily adaptable
• Entry-level technical support operational skills representative
• Triage
• Presentation skills
• Microsoft Word
• Customer support
• Communication skills
• Microsoft Word
• Troubleshooting
• Hospital Experience
• Vital signs
• Computer science
• Capable of typing more than 55 WPM
• Oral comprehension
• Telecommunications
• Medical Office Experience
• Mental Health Patient volunteer
• Medical Terminology
• Comfortable in a fast-paced working environment
• Leadership
• Hospital experience
• Integrity
• Ability to demonstrate interpersonal and networking skills between diverse customer bases.
• Data collection
• Desktop support
• Telemarketing
• Research
• Salesforce
• Organizational skills
• Ability to demonstrate conflict resolution and negotiation.
• IT
• Operating systems
• Ability to understand and address customer issues efficiently.
• Client Data Entry
• Customer service
• Retail sales
• Communication
• Problem management
• Medical Scheduling
• Microsoft Office
• Organizational skills
• Microsoft Office
• Hospitality
• Computer skills
• Multitasking
• Guest services
• Professionalism
• Sales
• Guest Services
• Microsoft Windows Server
• Medical Records
• Patient Care
• Time management
• Experience Administering Injections
• Bill processing
• Trustworthy
• Information processing
• Decision making
• Network Administration
• HIPAA
• Software troubleshooting
• Great composition skills-ability to compose, correct, concise written responses.
• Basic computer skills
• Network Support
• Help Desk
• Retrieving and processing client data
• Cash Management
• Inside Retail Sales
• EMR Systems
• Operating Systems
• Ability to provide technical aptitude when it comes to online tools and research
• Detail-oriented
• Ability to maintain focus on the customer issue in a fast-paced environment
• Windows
• Dependable
• Analysis skills
• Networking
• System Administration
• Microsoft Excel
• Microsoft Powerpoint
• Customer Service (4 years)
• Active Directory
• Telecommunication
• Medical terminology
• Computer literacy
• Real estate (1 year)
• Desktop Support
• Vital Signs
• Microsoft Excel
• Patience
• Data Processing/Entry
• Customer relationship management
• Brand Ambassadorship
• Anatomy knowledge
• Tech installations (phones, laptops, televisions) (4 years)
• Health Sciences
• Medical records
• Telemarketing
• Social media management
• Public Speaking
• Technical support
• Travel planning
• Customer service
• Leadership
• Team management
• Presentation skills
• Customer relationship management
• Quality assurance
• Computer networking
• Manufacturing
• Assembly
• 5S
• Heavy lifting
• Typing
• Guest services
• Supervising experience
• Computer hardware
• Windows
• Help desk
• Machining
• Mechanical knowledge
• Driving
• Training & development
• Technical support
• Security
• Mobile devices
• Basic math
• Hand tools
• Woodworking
• Billing verification for guests (2 years)
Certifications and Licenses
Driver's License
CPR Certification
OSHA 10
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