Data Entry Call Center

Adelaide R. Guidotti

*** *. ***. **. ***. #**

Las Vegas, Nevada 89101

Email: ********@****.***

CP# 725-***-****

EMPLOYMENT:

Inclusive Dates: 05/06/24 to Present (Temp)

Position: Call Center Agent / Data Entry Specialist

Company: Clark County Election Department

1280 W. Cheyenne Ave.,

N. Las Vegas, Nv. 89030

Job Description:

1. Professionally handle incoming calls and respond to customer

inquiries

2. Communicate effectively to ensure high quality and expedition of customer requests.

3. Effectively transfer misdirected customer requests to an appropriate party.

4. Ability to utilize and navigate multiple systems or softwares simultaneously.

5. Listen attentively to customer needs and concerns; demonstrate empathy.

6. Fulfills member account maintenance in accordance to policy.

7. Process petitions of candidates which involves sorting, scanning, verification and data

entry.

8. Process registration of new voters.

9. Updating of existing voter’s registration.

Inclusive Dates: 02/28/24 to Present

Position: Freelancer Content Creator / Virtual Assistant

Company: Upwork

475 Brannan St. #430

San Francisco, Ca.94107

Job Description:

1. Capture and edit still images and video content for publication across the company’s

social media channels.

2. Write and edit a broad range of SEO-rich content for digital publications.

3. Data entry for database.

4. Conduct exploratory and usability testing to locate bugs on the software.

5. Evaluates software solutions to ensure that it meets the specification and

Requirements.

6. Updating of Google Sheets.

7. Screen recording of loading speed of website.

Inclusive Dates: 01/26/24 to 04/30/24

Position: Dasher

Company: Doordash

303 2nd Street,

San Francisco,

CA 94107

Job Description:

1. Delivers high-quality products to our customers in a safe, courteous, and

timely manner.

2. Establishes and maintains outstanding relations with customers.

3. Reviews and verifies invoices and purchase requests to ensure accuracy.

4. Inspects delivery vehicles and ensures the safety and security of the loading

and unloading process.

5. Contacts customers to confirm delivery details.

6. Determines placement of merchandise, follows safety and lifting protocols

during deliveries.

7. Maintains delivery logs and records.

Inclusive Dates: 07/09/23 to 12/11/23

Position: Book Reviewer

Company: OnlineBookClub.Org

Manchester, Connecticut

Job Description:

1.Carefully read in full a book under review.

2.Regularly report status.

3.Take notes of typos/errors that are clearly unintentional typos or clearly unintentional objective grammar errors.

4.Take a note of the first instance of profanity.

5.Submit reviews before deadline.

Inclusive Dates: October 27, 2020 to May 04, 2024

Company: www.encodewp.org

Non monetized educational website

Position: Web Designer/ Web administrator

Self-employed

Job Description:

1. Web Design using Wordpress and Elementor.

2. Research work.

3. Write and optimize content. Update contents regularly. Content Strategy.

4. Proofread and check all content for errors (typos, broken links, correct dates/time,

etc.)

5. Revision. Change of domain name from encodewp.com to .org.

6. Website migration.

7. On page optimization. Image optimization. Off-page SEO.

8. Video Editing.

8. Email marketing and link building.

9. Keyword research to determine strategic keyword target. (Semrush, Moz)

10. Online ad strategy & campaign management

11. Monitor, maintain and troubleshoot site’s presence.

12. Track progress on open issues.

13. Maintaining and updating integration links to social media.

14. Keep the site secure and running at peak efficiency.

15. Database maintenance.

Inclusive Dates: 01/01/2022 to 09/26/2022

Position: Software Development Intern

Company: OpenGenus Foundation

Tokyo, Japan

Job Description:

1.Web Development (Intro to Python).

2.Technical writing and editing.

3.Research.

4.AWS and System Design basics.

5.Publish articles.

Accomplishment: Co-author of a book “System Design of YouTube” available in Amazon

Inclusive Dates: 01/28/2019 to 06/23/2020

Position: Humana Healthcare Customer Service Representative

Company: C3 Contact Channels (Everise)

490 East Capovilla Ave., Las Vegas, Nevada

Job Description:

1. Professionally handle a high volume of incoming calls and respond to customer

inquiries (insurance benefits, claims, billing, enrollment).

2. Provide customer service through outgoing calls and email.

3. Assist providers in the processes required for medical case file creation.

4. Review and research escalated case issues and respond in a timely manner.

5. Communicate effectively to ensure high quality and expedition of customer

requests.

6. Effectively transfer misdirected customer requests to an appropriate party.

7. Ability to utilize and navigate multiple systems simultaneously.

8. Resolve customer issues via several call resolution guidelines.

9. Listen attentively to customer needs and concerns; demonstrate empathy

10. Meet quality assurance, production, requirements, and other key performance

metrics.

Inclusive Dates: 07/2000 to 08/2003

Position: Manager

Self-employed

Company: Whasssup Gameworks

1901 Orient Pearl Arcade

C.M. Recto Ave.,

Brgy. 395, Zone 041

Sampaloc, Manila

Job Description:

1.Managing gaming machines and tables.

2.Monitoring guest behavior.

3.Maintaining responsible gaming practices.

4.Rent playstation games.

5.Sell playstation console.

6.Strive to improve customers’ gaming experience by explaining how various games are played and ensuring gaming equipment is in sound condition.

7.Inspects, troubleshoots, and repair gaming console.

8.Organize and judging of gaming tournaments.

9.Maintaining an updated inventory of games.

10.Basic PC Troubleshooting.

11.Transfering of files to and from hardisk.

12.Cash handling and auditing of cash drawer.

13.Maintaining records of all transactions.

14.Maintaining an all-around comfortable gaming and working environment.

15.Making sure utilities and rent are paid on time.

Inclusive Dates: 01/1995 to 04/1996

Position: Marketing Personnel

Company: Marman Trading

Bonaventure Plaza, San Juan, Phils.

Job Description:

1.Implement marketing task and summarize report.

2.Monitor marketing activities.

3.Telemarketing.

4.Customer Service.

Inclusive Dates: 01/1994 to 01/1995

Position: Sales Agent

Company: Toyota Philippines

Shaw / Pasong Tamo Branch

Job Description:

1.Giving exceptional Customer Service.

2.Spend time with customers to determine their needs and discuss vehicle options.

3.Help customers with vehicle selection and promote, value-add products and services, purchase and finance options following dealership policies.

4.Field agent selling cars to individuals and assigned corporate accounts.

5.Maintain accurate sales documentation.

6.Help facilitate delivery by providing a clear explanation of vehicle and features operations, warranty, and servicing requirements.

7.Follow up with existing customers to confirm their satisfaction and generate leads.

8.Accomplish Weekly reports on Daily Calls and Sales.

9.Dispatching of cars sold.

Inclusive Dates: June 1993 to December 1993

Position: Corporate Specialist

Company: Easy Call Philippines

Job Description:

1.Customer Service. (Inbound and outbound calls)

2.Field agent for pagers and paging service plan.

3.Maintain accurate sales documentation.

4.Make daily calls on assigned accounts (individual and corporate).

5.Follow up with existing customers to confirm their satisfaction and generate leads.

6.Receive and dispatch orders for products or deliveries.

7.Do the daily call reports.

8.Accomplish an itinerary report for the week.

Inclusive Dates: September 1991 to January 04, 1993

Position: Medical Representative

Company: Hoechst Pharmaceuticals

Job Description:

1.Customer Service.

2.Marketing of pharmaceutical products.

3.Regular promotion of products to medical practitioners in assigned hospitals.

4.Monitor and data analysis of competitor's activities.

5.Monitor movement/data analysis of products in pharmacies.

6.Accomplish monthly reports of sales and area developments.

7.Accomplish weekly reports on Daily Calls and Sales.

Inclusive Dates: September 1990 to May 05, 1991

Position: Junior Sales Coordinator

Company: Trebel Group of Companies

Pasong Tamo Extension, Makati

Philippines

Job Description:

1.Customer Service.

2.Marketing Karaoke System.

3.Monitor stocks at the stores/ Merchandising. Make sure store personnels make the necessary stock acquisition from their head offices. Data analysis.

4.Monitor and demo products at the showroom.

Inclusive Dates: October 31, 1989 to August 31, 1990

Position: Administrative Assistant (Accounting Department)

Company: Trebel Group of Companies

Job Description:

1.Encoding and typing of letters, memorandums, correspondences, check vouchers and accounts payable vouchers.

2.Receive all incoming letters, memos, and correspondences.

3.Keep records, handle communications by phone, mail, and messenger.

4.In charge of the filing systems in the Accounting Department.

EDUCATIONAL BACKGROUND:

Video Content Creator

UGC Academy

UGCAcademy.org

March 2024

Introduction to Postman

Udemy

www.udemy.com

October 29, 2021

Google Ads Tutorial

Santrel Media

YouTube

October 25, 2021

Digital Marketing Certification

Semrush Search Engine Optimization

Semrush SEO Toolkit Exam

Semrush Academy

www.semrush.com

Oct. 10, 2021

Google Analytics for Beginners

Google Analytics Academy

https://analytics.google.com/analytics/academy/

September 29, 2021

SEO Certificate

Hubspot Academy

www.hubspot.com

August 27, 2021

Woocommerce

Udemy

www.udemy.com

August 23, 2021

Github Ultimate: Master Git and Github

Udemy

www.udemy.com

April 09, 2021

Web Applications Specialization

- Building Web Applications in PHP

- Introduction to Structured Query Language (SQL)

- Building Database Applications in PHP

- Javascript, Jquery, and JSON

University of Michigan - Coursera.org

Completed: March 29, 2021

Web Design for Everybody:

Basics of Web Development and Coding Specialization

- Introduction to Html5

- Introduction to CSS3

- Interactivity with Javascript

- Advanced Styling with Responsive Design

- Web Design for Everybody Capstone

University of Michigan - Coursera.org

Completed: April 09, 2021

Digital Marketing Online Training

YouTube 2020

Diploma in Web Design

Alison

Galway Technology Park

Parkmore, Galway

H91 E309, Ireland

Completed: October 15, 2020

Certificate in Retail Management

Alison

Galway Technology Park

Parkmore, Galway

H91 E309, Ireland

Sept. 04, 2020

Certificate in Customer Service Skills

Alison.com

Galway Technology Park

Parkmore, Galway

H91 E309, Ireland

August 15, 2020

Medical Transcription Course

Professional Career Development Institute

Georgia, USA 1999

Ave. 92%

COLLEGE: Bachelor of Science in Statistics

University of the Philippines, Los Banos

Undergraduate 1988

SECONDARY: Maryhill Academy

SKILLS:

●Web Development (HTML,CSS, Javascript, Bootstrap, SQL, Jquery, PHP)

●Git & Github

●Wordpress + Elementor / Woocommerce / Shopify / Tiktok

●Web Content Creation

●Adobe Photoshop Compositing / Canva / Capcut

●Video Editing, Photography

●Search Engine Optimization (On-page, Off-page, Technical)

●Knowledge of web analytics software (Google Analytics, Google Search Console)

●Online ad strategy & campaign management

●Ability to effectively communicate in English, in both oral and written forms

●Strong customer service skills; friendly, approachable, and motivated with a strong work

●Ethic and high degree of integrity

●Multitasking and Strategic Planning

●Business Development

●Budget preparation and implementation

●Proficient with MS Office (Word, Excel, Outlook, and PowerPoint)

●Web and Social Skills

●Email Management and Marketing, Typing

●Basic PC troubleshooting

●Softwares: Oracle CRM, Agilysys Infogenesis point-of-sale Software

PROJECTS:

Github: www.github.com/webdev-boop (programming language codes and photoshop)

Codepen: https://codepen.io/excelsior9/full/vYgZRjJ (bootstrap,Html,Css,JS)

Contact this candidate