NEHTIA
BARRIOS
*******@*****.***
Mesa, AZ 85212
CONTACT
SKILLS
Always looking for ways to improve
productivity and customer
satisfaction with exceptional service.
•
Maintain well-organized and
presentable work areas at all times.
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• Strong work ethic
• Lead by example
• Job knowledge
• Organized
• Excellent communication skills
• Honest
• Strong sense of responsibility
• Enjoy learning
• Loss Prevention
• Motivated Team Player
• Multitasking
• Heavy Lifting
• Order Picking
• Equipment Operation
Driven by a passion for enhancing productivity and customer satisfaction, I've led teams to success in fast-paced environments, notably at Lowe's. Skilled in order picking and equipped with excellent communication, I excel in streamlining operations and delivering exceptional service, consistently achieving top performance metrics. PROFESSIONAL SUMMARY
Fulfillment Lead
Lowe's, Mesa, AZ
Banning House Lodge Manager
Catalina Island Company, Avalon
EXPERIENCE
July 2020 - June 2024
Assisted in resolving customer inquiries related to order status or shipment issues.
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Collaborated with other departments to ensure customer satisfaction across the entire supply chain.
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Ensured compliance with safety regulations, quality standards, and customer
• requirements.
Picked customer orders for in store pickup as well as deliveries, reviewing for correct number and type of product to eliminate errors.
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• Maintained organized and clean work area.
Picked customer orders for Installations. Ensuring the accuracy and availability
• of product as to not delay the Installs.
Picked delivery orders for the Pro customers sold by the stores Pro Specialists. Maintaining the quality and standard of the product for the contractors. In addition to minding the delivery schedule.
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Delivered orders to curbside customers providing efficient and quality customer service.
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Overseeing the curbside operation, the picking of the install orders, box truck,
• and flatbed deliveries.
January 2015 - March 2020
Managed day to day operations of a twelve room Lodge, in addition to two rental houses in a small resort ton
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• Led a small staff of four to seen employees depending on the time of year Responsibilities included scheduling staff, managing their time in Paycom, placing weekly food orders for the daily continental breakfast, and wine and cheese social
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• Ordering operating supplies such as linen, cleaning supplies, and amenities Safari Bus Driver
Catalina Island Company, Avalon
Equine Assitant/Tour Guide
Catalina Isand Company, Avalon
Daily responsibilities included checking guests in and out, driving the shuttle, greeting guests off the boat, taking guests and or their luggage to the boat, handling guest inquiries via email or phone, making and cancelling reservation, and resolving any guests issues
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Preparing, setting up, serving continental breakfast, replenishing the breakfast items throughout the duration of breakfast, making specialty coffees, lattés, and cappuccino
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Breaking down breakfast, doing dishes, sweeping and mopping dining room and kitchen
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Responsibilities including housekeeping, stripping rooms, making beds, cleaning bathrooms, and rooms before 3 o'clock guaranteed check in
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In addition to cleaning rooms there was common areas, washing and folding the
• linen
Preparing cheese for wine and cheese, setting up, selecting the wine for the day, serving the wine, socializing with the guests and replenishing cheese as needed
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Taking down wine and cheese, doing dishes, and leaving the kitchen and dining room ready for breakfast next day
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Led monthly safety meeting, attending management training, regular departmental operations meetings, regular communications via email or by phone with the off site direct report, and the VP of Hospitality.
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April 2006 - January 2015
Maintain comercial liscense and endorsements, subjected to DOT random drug testing, and biannual DOT physicals
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Preform pretrip walk around checking fluids, tire pressure, air pressure, and cleaning the van and or bus
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Checked the comupter for the daily numbers, added the numbers to mainifest, which is taken on the the route, and maintained the schedule while making sure the number on the manifest matches the number of passengers at each stop
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Safely drove up to 35 passengers and their luggage between Two Harbors and The Airport in the sky with a stop at LIttle Harbor campground
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Collecting tickets, oraganizing and packing camping gear and luggage for all passengers.
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June 2007 - October 2011
• Fed horses, cleaned stalls, excerised and took care of the ranch's horses
• Bathed and readied the selected Arabian for the presentation
• Groomed and readied the arena and grounds for the tour Set out snack and refreshments for tour passengers according to the numbers
• we recived from the tour office
Clean and prepared the trophy room, the video room, and the coach room for the tour passengers
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Prepared personalized tours by researching the Wrigley Family, the Arabian Horse, El Rancho Escondido, and Catalina Island
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Put on a prentation for Classic Inland Motor Tour passengers with one of the ranch's Arabian Horses
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• Following the presentation opened and worked the Ranch's gift shop
• Handled cash, cards, and ran reports for accounting
• Organized, stocked and created displays in the shop. Avalon High School, CA
EDUCATION
References available upon request
REFERENCES