Customer Service Representative
Resume:
Angela Morgan
Anderson, IN *****
****.********@*****.***
Hello sir or ma'am! This is what I can bring to your company. Im honest. Awesome. Reliable. Punctual. I have good time management. I'm accountable for myself. Patient. Well mannered. Polite. I maintain a professional vocabulary and possess excellent problem solving tactics. I'm easy going. Self motivated. I have lots of reflective listening stories. My main accomplishment though is the ability to retain new information easily and apply it. With a friendly face, warm smile and an successful attitude. I'm ready to take on any day, winning of course. Thank you for taking the time to read over my resume. I look forward to hearing from you.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Document Specialist
Recovery Law Group-Anderson, IN
July 2024 to September 2024
Gathered documents for Bankruptcy lawyers. Client communication thru email and verbally. Planned meetings and provided client support until hearing. Answer phones and copy and paste together all documents from clients.
CSR - Customer Service Representative
CheckSmart-Indianapolis, IN
January 2024 to May 2024
Customer service. Cash checks. Money orders. Bill pay. Vault knowledge. Process loans. Answer phones
Collect documents. Collection calls. Reminder calls. Keep loby and work area clean. Veterinary Receptionist
Avon Veterinary Clinic-Avon, IN
November 2023 to January 2024
Answer phones, check clients in and out, rx refills, medical notes, all scheduling (appts, surgery, dental, spay/neuters, tech appts, laser appts, Euths) for patients. Scan documents and any ER Reports, and entered in welcome forms. CornerStone was the software. Veterinary Assistant
IndyHumane-Indianapolis, IN
June 2023 to September 2023
Pass medication, laser treatment, honey bandages, draw vaccines, hold animal while getting vaccinated, document in computer
Receptionist
Westwood Veterinary Clinic-Greenfield, IN
August 2022 to October 2022
Customer service, texts, emails, scheduling appts, checking in and out, answering phones Veterinary Receptionist
MICHIGAN ROAD ANIMAL HOSPITAL-Indianapolis, IN
November 2021 to February 2022
Checked customers in and out, answered emails and text messages. Phones and scheduled all necessary appointments. All office tasks. Rx Refills. Preventative sales. Weight of animal. Clean lobby. Receptionist/Technician
Shelbyville Road Animal Hospital-Indianapolis, IN
February 2021 to July 2021
Here I answered phones, checked customers in and out, assisted the Dr with appointments, vaccines, fecal samples, nail trim, holding animal, rays, and prevention talk with client. Receptionist
Pet Wellness Clinics-Indianapolis, IN
July 2020 to January 2021
Here i helped answer all calls from all 9 locations. I helped schedule appointments, answered all calls and directed them to the right person or helped them directly. I answered all emails and text messages from clients. I accepted all payments from clients when due. I did next day confirmations and paw prints or obtained any new information not in client charts and i handled all this with Covid precautions and a warm friendly smile.
Receptionist
Lafayette Road Vet Hospital
February 2019 to January 2020
My job here was being the receptionist of the front desk. Check in's and check outs, schedule appointments. Clean and maintain front lobby. Answer all phone calls and emails. Assist the Veterinarian whenever needed.
Education
Certified in CNA/HHA
Nurse Aide Training Center - Indianapolis, IN
2005 to 2005
GED
Francis Joseph Reitz High School - Evansville, IN
2002 to 2002
Skills
• Front Desk
• HIPAA
• Computer Skills
• Multiple office skills
• Veterinary Assistant
• Data Entry
• Insurance Verification
• Medical Scheduling
• Medical Imaging
• Customer Service
• Veterinary Technician Experience
• Phone Etiquette
• Multi-line phone systems
• Medical Receptionist
• Medical Billing
• Animal care
• Pet care
• Medical coding
• Medical Terminology
• Veterinary experience
• Animal Restraint
• Kennel Experience
• Medical Records
• Hospital experience
• Medical Office Experience
• Word Processing
• Laboratory Experience
• EMR Systems
• Pet Grooming
• Document Management
• Dog Handling
• Anatomy Knowledge
• CPT Coding
• Venipuncture
• Laundry
Certifications and Licenses
CNA
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