Service Representative Customer
Resume:
Alice Bryant
customer service representative
Roselle, IL 60172
*********@*****.***
Obtain a challenging career opportunity with a progressive organization that can benefit from my academic training, work experience and learning potential. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Concentrix - IL
October 2020 to April 2023
Assisting customers with technical support
Removing unauthorized charges
Rectifying customers request for updates and resets. Assisting with iTunes related requests.
customer response unit
Innovation group - Rolling Meadows, IL
October 2016 to August 2020
Take accident reports from drivers.
Dispatch towing services.
Setup drivers in rentals.
Book body shops for drivers.
Work with mechanical and collision departments to assure vehicles are being serviced appropriately. Handle billing inquiries.
Maintain above average score cards.
Assist drivers with vehicle registration and insurance cards. Sr Specialist II
Jpmorgan Chase - Elgin, IL
May 2013 to June 2015
Filed Suspicious Activity Reports (SAR)
Worked with government agency's to capture subjects. Called customers and merchants to verify activity or transactions. Verified accounts and other credit lines.
Made several reports per day regarding activity in credit card accounts. Verified personal information from customers to build reports. Pulls previous history with merchants and other credit cards. Replaced credit cards and closed out fraudulent accounts. Maintained a mandatory quality score of 95% monthly. Helped the company with backlog by working overtime. Completed mandatory training in a timely manner.
Always stayed up to date is skill sets and training. Monitored accounts and replacement account for similar transactions or activity. Took on extra activities and produced company guidelines and compliance issues. Education
Triton College - River Grove, IL
2010 to 2011
Proviso East High School - Maywood, IL
2006 to 2010
Skills
• Excel (5 years)
• Internet Explorer (10+ years)
• Mac (5 years)
• MS Excel (5 years)
• MS Internet Explorer (10+ years)
• Dispatching
• Customer support
• Computer skills
• Data Entry
• Live Chat
• Phone Etiquette
Additional Information
COMPUTER SKILLS
MS Excel
MS Word
MS PowerPoint
MS Internet Explorer
Any Apple/Mac device
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