Customer Service Public Affairs

Objective

Dedicated and accomplished Public Affairs professional with a strong background in Public Policy Administration and Healthcare Managent. Proven track record in research, teaching, and administrative roles, complemented by extensive experience in HomeCare Aide, Hotel Management and Leadership. Adept at leveraging technical skills for data driven decision-making. Seeking to apply expertise in a dynamic professional environment to drive positive impact and effect change.

Education

Indiana University, Bloomington, IN

Master of Public Affairs, Concentration: Public Management. And Leadership

August 2022 – Aug 2023

Noteworthy Coursework:

• Statistical Analysis for Effective Decision Making

• Public Finance and Budgeting

• Public Management Economics

• Designing and Managing Complex Projects

• Evidence-based Decision Making

• Comparative International Policy Process

HCA Training: 75hrs: October 2023

Moi University, Eldoret, Kenya

Bachelor of Arts, Major: Political Science and Public Administration - December 2020

IZA Institute of Labor Economics, Bonn, Germany - November 2021. Development Economics for Sub-Saharan Africa

Taveta Institute of Hospitality and Tourism Management, Mombasa, Kenya. September 2020 - Certificate in Food and Beverage Service

Professional Experience

Family First, TheKey WA USA,

Home Health Aide. June 2023 - date

• Manage patient medication

• Monitor Patient Vital signs

• Assist patient with exercises as well as light housekeeping

O'Neill School of Public and Environmental Affairs, Bloomington, Indiana

Graduate Research Assistant - Public Finance Administration

May 2023 – December 2023

• Conducted comprehensive literature reviews, ensuring up-to-date knowledge base.

• Collected and analyzed data to drive evidence-based decision-making.

• Provide seamless access to experimental data for faculty researchers.

• Proactively managed and responded to project-related correspondence.

O'Neill School of Public and Environmental Affairs, Bloomington, Indiana

Graduate Teaching Assistant – Statistical Techniques

August 2022 – August 2023

• Facilitated effective learning experiences, ensuring comprehension of course material.

• Administered exams, assess tests and assignments, maintaining accurate records.

• Offered personalized guidance during office hours, addressing student inquiries promptly.

Transcriptionist - Digital Storytelling

October 2022 – May 2023

• Transcribed interview recordings with precision and efficiency.

• Scrutinized transcriptions for accuracy, grammar, and punctuation.

• Delivered completed transcriptions within established timelines.

Hospitality and Customer Service

Radisson Blu Waterfront Hotel, Jersey, Channel Island United Kingdom

Food and Beverage Assistant

April 2022 – August 2022

• Orchestrated seamless interdepartmental communication for optimal customer service.

• Nurtured a positive work environment fostering employee growth and teamwork.

• Delivered exceptional customer service with a knowledgeable and personable approach.

Pride-Inn Hotels, Mombasa, Kenya

Guest Relations/Experience Officer

October 2021 – April 2022

• Managed a robust customer relations management system, ensuring guest satisfaction.

• Produced compelling marketing collateral, enhancing brand visibility.

• Effectively communicated hotel amenities and services to guests

Policy/Administrative Experience

County Government of Kakamega, Kenya

Project Management Intern

February 2021 – October 2021

• Supported senior management in planning and executing meetings, conferences, and

events.

• Compiled and reviewed data and reports related to internal controls and audits.

• Developed an organized inventory of critical documentation.

Heritage Hotels, Mombasa, Kenya

Food and Beverage Controller

June 2017 - April 2020

• Managed financial bookkeeping and inventory control.

• Ensured optimal stock levels and balanced cash floats at end of shifts.

• Provided timely reports on material and supply levels.

Technical Proficiencies

• Research and Data Analytics: R Studio, Excel, Tableau

• Data Management: Quick-base System, Micros Systems

• Social Media Marketing and Branding

Volunteer Experience

Kenya Red Cross Society, Eldoret, Kenya

Youth Volunteer

May 2018 - December 2019

• Provided exemplary customer service in line with Red Cross standards.

• Maintained cleanliness and organization of the shop.

• Assisted with clerical and administrative tasks.

Mr. University

Moi University, Eldoret, Kenya

August 2017 - May 2019

• Led initiatives for important social causes, utilizing influence for fundraising.

• Advocated for enhanced social services within the university community.

Awards

• MPA Merit Fellowship Award, O’Neill School of Public and Environmental Affairs, May 2022

• Most Influential Student 2018, Moi University, May 2019

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