Parts Counter Customer Relations

BF

BILLY FERGUSON

************@*****.*** 281-***-**** Spring, TX 77388

Helpful professional offering 27+ years of experience in Dealership industry. Looking for a career in automotive field in the areas of management, customer relations, service adviser,or back parts counter representative.

Computer Skills:

CDK, Reynolds and Reynolds, ADP, DCS,and Bell and

Howell.

Certification:

Volkswagen, Volvo, Hazmat,and Fork Lift.

Occupational Experience: 28+years

1) Advice customers on substitution and modification of part when identical replacement is not available.

2) Demonstrate equipment to customers and explains functions of equipment.

3) Determines replacement part required according to inspection of old part, customer request and customer description of malfunction.

4) Discusses use and features of various parts based on knowledge of machine or equipment.

5) Examine's return part for defects and exchanges defective part or refunds money.

6) Fills customers orders from stock.

7) Marks and stores parts in stockroom according to pre-arranged system.

8) Measures parts using precision measuring instruments to determine whether similar parts may be machined to require size.

9) Places new merchandise on display.

10) Prepares sales slips or sales contracts.

11) Reads catalog, microfiche viewer, or computer display to determine replacement part stock number and price. 12) Receives and fills telephone orders for parts.

13) Receives payment or obtains credit authorization. 14) Takes inventory of stock.

DeMontrond Houston, Tx

Back Parts Counter

10/2008 - Current

Handling and over seeing warranty parts: Shipping returns,receiving old and new warranty parts.

Over seeing oil machine weekly: Making sure Oil Tanks stay full by taking oil measurements and ordering when needed.

Assist on front counter when needed.

Receive and stock warehouse with daily stock orders. Greeted and Assist and provided excellent service to customers, service advisors, 10 main line technicians,and co-workers

Sterling McCall Nissan Houston, Texas

Parts Counter

07/2008 - 10/2008

Sold parts, over seen special orders, stocked shelves, and answered phones. Helped wholesale, retail ( phone or walk in customers)).) Streater-Smith Honda Houston, TX

Parts Counter

02/2008 - 05/2008

Assisted customers with parts selection and ordering. Provided technical advice regarding parts and accessories. Researched parts availability, pricing and delivery times. Assisted with back counter when needed.

Summary

Skills

Experience

David McDavid Nissan Houston, TX

Back Parts Counter

02/2004 - 02/2008

Sold parts ( retail, wholesale, and back counter technicians. ) Handled the parts warranty for back counter technicians, advisors and shop.

Stocked parts as well as adding new inventory on shelves. Uhaul Moving And Storage Houston, TX

Parts Manager

03/2003 - 01/2004

Developed and maintained positive working relationships with vendors. Organized and monitored inventory levels of parts, tools, and supplies. Analyzed pricing trends to optimize cost savings.

Management of full parts department. Manager of approximately 10 to 15 Employees.

Controlled Local Purchase Orders. Ordering and maintained stock for u-haul trucks.

Managed shipping/receiving, front counter, and engine core returns. Managed warranties and inventory (ordering,billing,shipping,and returns) Processed cycle counts for stock inventory daily.

Set Scheduling and work duties for my employees.

Hub Buick Hyundai Houston, TX

Parts Counter

04/2002 - 02/2003

Help clients on front counter in person as well on phone. Processed out of township out in local deliveries. So parts to numerous wholesale and retail clients. John Eagle Honda Of Houston Houston,

TX

Wholesale Part Sales Representative

03/2001 - 02/2002

Ordered and delivered parts to various wholesale customers. Responsible for making wholesale contacts and sales. Developed and maintained relationships with existing clients to ensure customer satisfaction.

Prepared and delivered appropriate products and services. Tomball Ford Houston, Texas

Warehouse Personnel

01/2000 - 01/2001

Responsible for maintaining stock keeping stock cleaning and general maintenance of warehouse.

Maintained inventory records and updated stock lists on a regular basis. Organized warehouse space for efficient storage of goods. TEJAS TOYOTA

Wholesale PARTS REPRESENTATIVE

01/1999 - 01/2000

Processed orders and delivered parts for Tejas Toyota body shop. Greeted customers at front parts counter helping them with right parts purchases.

Assisted body shop manager in maintaining inventory levels, Re-evaluate the parts order, and stocking shelves with new products. A.J. Foyt Honda-ISUZU Houston, Texas

Parts Counter Person

01/1996 - 03/1999

Greeted customers at front park counter.

Ordered parts and return parts generated warranty claims. Assisted technicians in inquiry decrethe correct part to complete the jobs. Occupational experience

Part Counter Sales Person 28 + Years

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