Front Desk Customer Service

Location:

Houston, TX, 77096

Posted:

October 22, 2024

Contact this candidate

Resume:

ADELINE MARIE (DINA) SUSINO-SMITH

832-***-**** (c), *********@*****.***

Objective

To obtain a position where my experience in accounting, administration and customer service as well as my volunteer work will add value to a team and have an opportunity to learn and grow.

Professional Experience

St. Dominic Village (A Senior Care Community), Houston, Texas 02/27/13 to Present

Office Assistant / Receptionist

June of 2016 to Present on staff as an “On Call” employee to cover Front Desk as a fill in.

Before June of 2016: (Full Time; 40 HRS)

Assisted with all administrative and office duties, maintain office machines

Greet and assist anyone (Guest, Resident) coming to St. Dominic Village

Responsible for handling incoming calls and front desk

Sort and distribute mail, keep inventory of office supplies. Assist with resident activities, bingo, etc.

Keep track of doctor appointments for residents, drive residents to their appointments and pick up

Assist with 911 calls for residents

Maintained Angel House (lodging for those receiving medical treatment or for family members) by keeping schedule up to date in spreadsheet (and at one time in the ADL Data Systems software). Assisted & helped guests with room assignments & payments for Angel House, including cash, check and credit card.

Boys and Girls Country of Houston; A Home for Children, Hockley, Texas 04/23/18 to 03/06/24

Bookkeeper

Accounts Receivable

Accounts Payable

Bank Deposits

Sage Intacct & RAMP - Web Based Software for Accounting as well for Bill Pay and Credit Card transactions.

Petty Cash Distribution

Payroll – G&A Partners – HR Solutions: Payroll Administration and Fortune 500 level benefits, recruiting, training and more

Maintain Resident/Children’s Accounts

DATASMART/DUNCAN SECURITY LLC, Houston, Texas

Billing/Collections 01/03/12 to 02/22/13

Billing – Generated monthly invoices through NetSuite software

Generated billing and applied payments for customers through credit cards and online ACHs

Mailed invoices

Collections – Contacted customers to collect unpaid invoices & balances

Maintained customer account info in regards to bank accounts and credit card accounts

DOCKWISE USA, LLC, Houston Texas (through Accountemps) 04/29/10 to 12/28/11

Accounting Assistant

Assisted with day to day activities in the accounting department

Assisted with updating project spreadsheet. Issued new project numbers

Assisted with payroll thru ADP

Input payables using Peachtree Software

Used online bill pay

Prepared 1099s to send to vendors

Relieved receptionist as needed

Picked up and distributed mail for department

ROYAL WINDOW COVERINGS, Houston, Texas 03/04 to 12/08

Accounts Payable

Processed invoices through three way matching in JD Edwards OneWorld Explorer system

Investigated discrepancies on price and receipt of goods

Worked closely with the purchasing department to resolve discrepancies

Obtained approvals from staff on invoices when required

Processed freight bills for payment and expense reports

Responsible for check run as well as faxing information to bank for wire transfers

Handled petty cash distribution and reconciliation

Prepared 1099s

Prepared information for month end A/P accrual

Responsible for invoicing when required through PIC system

DISTRIBUTION DYNAMICS, Houston, Texas 11/02 to 11/03

Purchasing / Buyer

Obtained price and delivery quotations from vendors

Prepared purchase orders to vendors on AS400/IBS System

Set up work orders with vendors for re-work or 2nd process (coatings, plating, and packaging)

Tracked inventory for satellite warehouse in Mexico and issued transfer orders to move inventory to satellite warehouse.

Worked closely with Inside Sales to satisfy customer needs

EL-O-MATIC USA, Waller, Texas 12/99 to 11/02

Purchasing/Logistics Associate (relocated with company from New Jersey Mar. 2001)

Prepared purchase orders to vendor(s) using JD Edwards

Obtained price and delivery quotations from vendors

Tracked incoming shipments from overseas with customs brokers and supplied any information needed

Assisted with Inside Sales / Customer service

Administrative / Accounting Assistant, (12/99-2/01)

Responsible for all Accounts Payable / Receivable functions (including weekly check run and collection calls)

Prepared bank reconciliations

Assisted with administrative and front desk duties

Handled travel arrangements for inside and outside sales personnel

Operated Toshiba multi-line phone and handled other reception area responsibilities

Responsible for literature requests and distribution

Responsible for maintenance of all office equipment

Handled incoming / outgoing mail (operated Pitney Bowes postage machine, set up UPS, FedEx and DHL Packages)

SUMMIT FINANCIAL RESOURCES, Parsippany, New Jersey 09/94 to 04/99

Accounting Assistant

Handled all bookkeeping for subsidiary company. (Summit Pensions)

Processed statements from mutual funds through computer system to produce commission checks (Summit Equities)

Established working relationships with support staff, associates and upper management

ROYTEX, INC., New York, New York 1986-1994

Accounts Receivable Clerk (1991)

Managed all customer accounts

Handled markdowns and advertising allowance charge backs

Applied cash receipts through computerized system

Resolved chargeback issues pertaining to: freight, discounts, and proof of delivery requests

Assisted Receptionist when needed

Customer Service Representative (1986)

Liaison between sales and distribution teams

Coded commercial account orders

Education

BERGAN COUNTY COMMUNITY COLLEGE, Paramus, New Jersey

Intro Bus Admin Class & General Psychology Class (1990)

Music Classes & Speech Communication Class (2000)

MONTCLAIR STATE UNIVERSITY, Montclair, New Jersey

Language Class (Italian) & Basic Skills Classes (1992-1996)

NEW HORIZON, (2003) Microsoft XP Office Training (Outlook, Excel, Word)

TEXAS REAL ESTATE LICENSE (12/2017)

Software

Software Experience and Other Office Skills:

Sage 50 and Intacct (Web Based) – Accounting and Resource Software

Ramp (Corporate expense management platform, corporate credit cards)

ADL Data Systems software

AS400/IBS System

JD Edwards World/One World Systems

Peachtree

NetSuite

MAS 90

Payroll Systems (ADP, Paychex, G&A Partners)

Prepared 1099s

Microsoft Office 2019 (Outlook, Word, Excel, Power Point,)

Google Docs, Microsoft Teams, Zoom

Lucent and Toshiba multi-line phones;

All office machines (copier, fax, phones, adding machine, etc.)

Pitney Bowes postage machine, set up UPS, FedEx

Volunteer Activities

Music & Liturgy Ministry – I have been involved with Music Ministry within the Catholic Church for over 30 years. Have helped at times with coordinating and / or scheduling cantors and accompanists for funerals, liturgies and weddings. For a time maintained cantor binders and have mentored cantors. Helped with music planning for liturgies. Have helped with subbing to direct the choir when needed. Have helped with planning music for ACTS retreats and masses. Have also been on the ACTS Team and Prince of Peace Core Team in the past. I have cantored at various Parishes and Places throughout the Archdiocese. Within recent years I have helped with music planning for some liturgies at Holy Name Passionist Retreat Center as well as helped as Sacristan.

From the early part of 2011 to August of 2013 I’ve helped with music planning for weekly

Liturgies (under the supervision of Dr. Lopez) for St. Mary’s Parish in La Porte.

I volunteer at times at St. Dominic Center (Chancery) to help with music library and

any administrative work for Office of Worship

(Gathering workshop materials, etc.).

Assisted with the administrative duties of the Archdiocesan Choir of Galveston Houston. In the past a weekly bulletin went to the choir members. Have helped with maintenance & the update of the ADC rehearsal schedule and have help with distribution of music or pertinent information as well as any administrative work.

Parishioner of Prince of Peace Catholic Community where I was very involved with the life of this community. I have served this community liturgically through many ministries such as cantor, as lector, as EMHC sub. I’ve helped with community events, festivals, cooking, as well as serving our community with support to retreats. Also, I have helped with community outreach: food pantry, Thanksgiving food drive. I am also a parishioner of All Saints Catholic Church where I serve as Cantor and Lector. Serve as Cantor usually once a month at Warren Chapel on the campus of St. Dominic Village.

Event coordinating – Kitchen help at ACTS retreats, dinners for Gala winners, music and entertainment for Spring festival.

I am a member of the Community of Passionist Partners – the Community of Passionist Partners is a group of lay men and women and professed Passionists partnering with Holy Cross Province, who formally commit to share in the charism of St. Paul of the Cross, through a contemplative prayer life, ongoing spiritual formation, and profession of the message of Christ crucified.

Within the past two years I have been part of a team that produced a stage & radio production of the play “Right Angles” A Polish American Christmas Comedy in Two Acts. Built an audience and raised the funding for these productions.

Past Treasurer and currently a Board Member for Houston Cecilia Chamber Choir

ADELINE MARIE (DINA) SUSINO-SMITH

5801 Lumberdale Rd. Unit 139, Houston, TX 77092

832-***-****, *********@*****.***

References

Sarai Pitchford

Asst. Manager of Development & Donor Records

Boys and Girls Country of Houston

281-***-****

Tanya Owens

Former Independent & Assisted Living Administrator

St. Dominic Village